Systems Manager, Collaboration Tools Specialist

2 weeks ago

Jacksonville, Florida, United States Worldpay Full time
About the Role

We are seeking a highly skilled Systems Manager to join our Corporate Infrastructure team at Worldpay. As a key member of our team, you will be responsible for overseeing the management, implementation, and optimization of Microsoft 365 collaboration tools within the organization.

Key Responsibilities
  • Lead, mentor, and manage a team of IT professionals focused on M365 collaboration tools, including Power Platform, SharePoint, OneDrive, and other related applications.
  • Develop and implement strategies for the effective use of M365 collaboration tools to meet organizational goals.
  • Oversee projects related to the deployment, configuration, and optimization of collaboration tools, ensuring projects are completed on time and within budget.
  • Ensure the team provides high-quality support and training for end-users to maximize the benefits of the M365 suite.
  • Develop and enforce policies and procedures to ensure compliance within organizational standards and security policies.
  • Collaborate with various departments to understand their collaboration needs and identify solutions that enhance productivity and efficiency.
  • Monitor the performance and usage of M365 collaboration tools, identify areas for improvement, and implement necessary changes.
  • Manage the budget for the M365 collaboration tools team, ensuring cost-effective solutions and optimal resource allocation.
  • Coordinate with Microsoft and other vendors for support, licensing, and implementation of new features or tools.
  • Lead technology projects, apply best practices, and evaluate new technologies to meet future needs.
  • Consult with executive leadership to analyze IT needs, determine project scope, objectives, priorities, and budget requirements.
  • Make development recommendations based on client expectations and operational constraints, including performance implications.
  • Develop financial estimates for operating and capital expenses, including financial forecasting, purchasing, and staffing costs.
  • Assign and monitor the team's project work, providing technical and analytical support and direction.
  • Develop, implement, and monitor IT standards, practices, procedures, and controls to maximize efficiency, support platform compatibility, and ensure data integrity, security, and compliance.
  • Ensure uninterrupted IT service delivery to user groups.
  • Stay up to date on evolving technologies and products for future needs.
  • Provide day-to-day expertise, coaching, and leadership to management and staff in areas including information systems design, development, systems planning, programming, operations, architecture, data processing, data security, networks, and systems support.
  • Define and negotiate service level agreements for technology operations.
What You'll Bring
  • In-depth knowledge of principles and practices for planning, managing, and implementing software projects.
  • Expertise in Microsoft cloud platform and IT service delivery technologies.
  • Broad knowledge of enterprise-level IT hardware and software architecture.
  • Understanding of IT functions, including design, development, systems planning, programming, operations, architecture, data processing, security, networks, and analysis.
  • Strategic thinker with strong business judgment and project management skills for large or complex projects.
  • Ability to enhance the colleague experience and drive the organization forward for all stakeholders in a constantly evolving environment.
  • Capability to allocate resources efficiently and drive cross-functional process improvements.
  • Minimum of 5 years of experience in managing IT teams with a focus on collaboration tools.
What We Offer

We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect.

  • A competitive salary and benefits.
  • Time to support charities and give back to your community.
  • Parental leave policy.
  • Global recognition platform.
  • Virgin Pulse access.
  • Global employee assistance program.
Our Values

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

  • Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we're always looking to create a bigger impact for our colleagues and customers.
  • Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
  • Determined. Inclusive. Open.

Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.

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