Assistant Station Manager

4 weeks ago

Franklin Park, United States Atlas Air Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Station Manager to join our team at Atlas Air. The successful candidate will be responsible for achieving all ground operations goals as they relate to performance, safety, service, and regulatory compliance.

The ideal candidate will have a strong background in passenger and/or cargo operations, including customer service and supervisory experience. They will be able to motivate and lead staff through a project from concept to completion in a fast-paced time-critical environment.

Key Responsibilities
  • Achieve all ground operations and corporate goals as related to performance, safety, service, and regulatory compliance.
  • Oversee and manage compliance of established operational procedures and guidelines designed to provide a safe work environment.
  • Strive to achieve station on-time performance goals.
  • Monitor staff training requirements and ensure all staff training is current.
  • Partner with Station Manager in achieving operational and administrative objectives.
  • Establish safety goals and initiatives.
  • Ensure airport SIDA rules and policies are complied with.
  • Act as communication conduit on behalf of the company to resolve any problems and respond to special requests.
  • Assist with oversight on flight-specific requirements.
  • Manage PPE and aircraft inventory.
  • Write and submit reports as directed.
  • Respond to staff and customers' questions, problems, requests, and/or complaints.
  • Partner with Station Manager on meeting with customers and vendors on a regular basis to discuss potential problem areas and the entire scope of the Company.
  • Collaborate with the Station Manager in station-related problems arising from vendor or service providers.
  • May assist the Station Manager in attending meetings with the airport authority, regulatory bodies, and other airport stakeholders as requested.
  • Supports the Station Manager in driving station performance and regulatory compliance through effective oversight and engagement.
  • Perform additional duties delegated by the Station Manager.
Requirements
  • Bachelor's degree or equivalent experience.
  • Minimum 4 years of experience in passenger and/or cargo operations including customer service and supervisory experience required.
  • Must be qualified in all areas of Passenger and/or Cargo operations.
  • Must have the ability to understand and use Microsoft Office software, specifically in database, spreadsheets, and word processing.
  • Must be able to motivate and lead staff through a project from concept to completion in a fast-paced time-critical environment.
  • Must be able to perform multiple tasks and be able to complete difficult matrices to ensure all tasks are followed through from start to finish.
  • Must have excellent written, verbal, and interpersonal communication skills.
  • Ability to perform all aspects of Ground and Cargo Ops including Loadmaster, handling hazardous materials, de-icing, fueling, catering, security, etc.
Skills
  • Demonstrated ability to work in a team-based environment.
  • Excellent communication and leadership skills.
  • Willingness to work varied hours and holidays.
  • Ability to meet the demands of varied responsibilities and deadlines.
  • Outstanding customer service skills.
  • Computer skills working with Microsoft Office or comparable software.
  • Applicants are required to successfully pass company initial and annual recurrent training in areas of load planning, Weight & Balance, and aircraft handling.
Salary Range

$64,500-$87,500

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level, and skillset.

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