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    DescriptionMaking sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.The Relationship Banker is a financial partner that is part of a supportive and dynamic member focused sales team. You’ll work in a fast-paced environment processing routine financial transactions and engage in consultative...

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    Description The Relationship Banker is a financial partner that is part of a supportive and dynamic member focused sales team. You’ll work in a fast-paced environment processing routine financial transactions and engage in consultative conversations in-person, by phone, and/or e-mail with members to establish a strong rapport and understanding of their...

Relationship Banker

2 months ago


Boulder, Colorado, United States First Technology Federal Credit Union Full time
About the Role

The Financial Services Specialist is a key member of our dynamic sales team, responsible for building strong relationships with our members and providing tailored financial solutions to meet their needs.

Key Responsibilities
  • Process routine financial transactions, ensuring regulatory compliance and adherence to internal procedures.
  • Establish and maintain member deposit and loan accounts, providing exceptional customer service and support.
  • Proactively identify and recommend financial products and services to meet members' needs, partnering with internal teams to deliver seamless solutions.
  • Meet quarterly metrics and service objectives, driving business growth and executing on key initiatives.
  • Stay up-to-date on all credit union products and services, completing required compliance training and utilizing available resources to maintain in-depth knowledge.
  • Perform account maintenance activities, including updating member contact and personal information.
  • Engage in follow-up activities and outbound calls to ensure exceptional member experience.
Requirements
  • Minimum six (6) months of experience in a fast-paced sales or customer service role, with financial services experience preferred.
  • Excellent listening skills, with the ability to ask probing questions and provide tailored product recommendations.
  • Strong verbal and written communication skills, with the ability to express ideas concisely and logically.
  • Effective time management skills, with the ability to work independently or in a collaborative team environment.
  • Aptitude for learning various computer systems and technology to solve member issues.
  • Critical thinking and decision-making skills, with attention to detail.
  • Working knowledge of Microsoft Office Suite.
  • Minimum Education: High School Diploma or equivalent.
  • Certification/License: Notary preferred.
What We Offer
  • Competitive hourly rate: $19.00 to $24.00 per hour, plus quarterly incentives.
  • Comprehensive benefits package, including traditional medical, dental, and vision coverage.
  • 401K matching up to 5% per pay period.
  • Accrue up to 17 days of Paid Time Off in the first year of employment.
  • 11 paid federal holidays.
  • Special employee pricing on lending products, such as mortgage, auto, and personal loans.