Restaurant & Retail Supervisor

4 weeks ago


Simpsonville, Kentucky, United States Ghirardelli Chocolate Company Full time

Job Title: Restaurant & Retail Supervisor

Job Summary:

We are seeking a skilled Restaurant & Retail Supervisor to join our team at Ghirardelli Chocolate Company. As a key member of our retail and restaurant operations team, you will be responsible for ensuring the well-being of the store and its employees through effective safety and risk management.

Key Responsibilities:

  • Ensure the well-being of the store and its employees through effective safety and risk management.
  • Communicate effectively and timely with all levels of the organization.
  • Work closely with store personnel, general manager, store and division management teams, and corporate liaisons.
  • Prioritize daily store activities under the direction of the general manager.
  • Manage operations of the sales floor or units (e.g., cash/wrap, retail, or fountain areas).
  • Serve as the principal point of contact with corporate employees and outside vendors in the absence of management members.
  • Uphold exemplary customer service standards by modeling behavior and leadership.
  • Monitor sales and labor cost issues to maximize profitability without sacrificing customer service.
  • Respond promptly to escalated customer service issues.
  • Maintain high standards of cleanliness, food/product safety, and branding requirements.
  • Properly use the MICROS system and its functionality.

Requirements:

  • Clear, professional, and effective oral and written communication.
  • Team-building skills, including empathy, rapport-building, delegation, and empowerment.
  • Effective time management and self-direction under minimal supervision.
  • Ability to conduct evidence-based business forecasting for sales and resource needs.
  • Familiarity with point of sale systems, such as MICROS.
  • Knowledge of restaurant or retail management techniques.

Working Conditions:

  • Rare to occasional ability to lift and carry up to 50 pounds.
  • Ability to travel to various locations across the country.

About Ghirardelli Chocolate Company:

Ghirardelli Chocolate Company is a dynamic department with over 700 colleagues. We aim to be America's #1 premium chocolate company, changing the way consumers experience chocolate.



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