Restaurant & Retail Supervisor
4 weeks ago
Job Title: Restaurant & Retail Supervisor
Job Summary:
We are seeking a skilled Restaurant & Retail Supervisor to join our team at Ghirardelli Chocolate Company. As a key member of our retail and restaurant operations team, you will be responsible for ensuring the well-being of the store and its employees through effective safety and risk management.
Key Responsibilities:
- Ensure the well-being of the store and its employees through effective safety and risk management.
- Communicate effectively and timely with all levels of the organization.
- Work closely with store personnel, general manager, store and division management teams, and corporate liaisons.
- Prioritize daily store activities under the direction of the general manager.
- Manage operations of the sales floor or units (e.g., cash/wrap, retail, or fountain areas).
- Serve as the principal point of contact with corporate employees and outside vendors in the absence of management members.
- Uphold exemplary customer service standards by modeling behavior and leadership.
- Monitor sales and labor cost issues to maximize profitability without sacrificing customer service.
- Respond promptly to escalated customer service issues.
- Maintain high standards of cleanliness, food/product safety, and branding requirements.
- Properly use the MICROS system and its functionality.
Requirements:
- Clear, professional, and effective oral and written communication.
- Team-building skills, including empathy, rapport-building, delegation, and empowerment.
- Effective time management and self-direction under minimal supervision.
- Ability to conduct evidence-based business forecasting for sales and resource needs.
- Familiarity with point of sale systems, such as MICROS.
- Knowledge of restaurant or retail management techniques.
Working Conditions:
- Rare to occasional ability to lift and carry up to 50 pounds.
- Ability to travel to various locations across the country.
About Ghirardelli Chocolate Company:
Ghirardelli Chocolate Company is a dynamic department with over 700 colleagues. We aim to be America's #1 premium chocolate company, changing the way consumers experience chocolate.
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