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BDC Customer Care Representative

2 months ago


Pittsburgh, Pennsylvania, United States Riverview Automotive Group Inc Full time

Job Summary

We are seeking a highly skilled BDC Customer Care Specialist to provide exceptional customer service and support to our clients. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to effectively educate customers on our product and feature offerings.

About Us:

Riverview Automotive Group Inc is committed to delivering exceptional service to our customers while providing opportunities for growth and development. We believe in fostering a positive and inclusive work environment that values diversity and promotes employee well-being.

Benefits:

* Competitive Pay
* Health Insurance
* Life Insurance
* Vision
* Dental
* 401(K)
* Paid Training
* Growth Opportunities

Responsibilities:

* Provide top-notch customer service and support to clients
* Work closely with the BDC Manager and other BDC service personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
* Complete phone calls as assigned by the BDC Manager
* Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
* Stay informed about new products, features, accessories, etc., and their benefits to customers
* Attend product and sales training as requested by BDC
* Attend service meetings
* Maintain a professional appearance

Qualifications:

* High school diploma or general education degree (GED)
* Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
* Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy
* Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
* Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
* Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form
* Clean driving record & valid driver's license

EEO Statement:

Riverview Automotive Group Inc is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.