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Room Care Specialist
2 months ago
POSITION SUMMARY:
The Room Care Specialist plays a crucial role in ensuring that cleanliness and guest satisfaction are upheld in a hospitality environment. This position involves a range of responsibilities including room cleaning, linen changing, supply replenishment, and creating a safe and inviting atmosphere for guests.
KEY RESPONSIBILITIES:
- Ensure a tidy and secure environment for both guests and staff.
- Welcome guests and respond to their needs while respecting their privacy and security.
- Conduct cleaning duties such as vacuuming, dusting, and washing surfaces.
- Sanitize bathrooms, restock amenities, and arrange furnishings in accordance with hotel standards.
- Notify supervisors of lost items, damages, or any suspicious activities.
- Address guest inquiries and complaints in a courteous manner.
- Assist with laundry and other related tasks as required.
- Maintain a professional appearance and adhere to the uniform policy.
- Exhibit the physical strength and endurance necessary for demanding tasks.
QUALIFICATIONS:
- Customer Orientation: Focus on customer needs and foster strong relationships.
- Mentoring: Offer support to enhance skills and knowledge.
- Effective Communication: Clearly share information to engage and inform others.
- Conflict Resolution: Manage conflicts efficiently using suitable techniques.
- Analytical Thinking: Evaluate information to make informed decisions and take action.
- Employee Development: Encourage the growth of individual skills and capabilities.
- Organizational Skills: Create effective work plans for oneself and others.
- Proactive Approach: Take initiative to meet objectives.
- Work Management: Efficiently manage time and resources.
EDUCATION:
High School diploma or equivalent preferred.
EXPERIENCE:
Previous experience in housekeeping is advantageous. Must be capable of safely handling cleaning supplies.
