Administrative Support Professional

2 weeks ago


Racine, Wisconsin, United States City of Racine, WI Full time
Key Responsibilities:
We are seeking an experienced Customer Service Representative to join our team at the City of Racine, WI. This is an excellent opportunity for a motivated and customer-focused individual who is passionate about delivering exceptional results. As a key member of our team, you will be responsible for handling front counter duties, answering phones, responding to emails, and providing top-notch customer service. If you have a strong work ethic, excellent communication skills, and a keen eye for detail, we encourage you to apply.

About the Role:
This position offers a unique chance to join our dynamic team and contribute to the success of the City of Racine. You will work closely with colleagues to achieve common goals, providing guidance and support as needed. Your exceptional communication skills, attention to detail, and ability to remain calm under pressure will enable you to excel in this fast-paced environment.

Responsibilities:
- Greet and serve customers entering, calling, or emailing the Clerk's Office
- Answer phones and respond to basic questions
- Respond to emails from both internal and external customers
- Provide exceptional customer service to internal and external customers

Requirements:
- Minimum of a high school diploma or equivalent and three years of related work experience
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills

What We Offer:
- Competitive salary: $49,400 - $63,502 per annum
- Opportunities for professional growth and development
- Collaborative and dynamic work environment

About Us:
The City of Racine, WI is a vibrant community that values diversity, equity, and inclusion. We offer a comprehensive benefits package, including medical, dental, and vision benefits, participation in the Wisconsin Retirement System, life insurance, and paid leave benefits. Our commitment to excellence drives us to deliver high-quality services to our residents and visitors.

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