Assistant Store Leader

3 weeks ago

Lodi, California, United States Quick Quack Car Wash Full time
Job Title: Assistant Store Leader

At Quick Quack Car Wash, we're seeking a highly motivated and experienced Assistant Store Leader to join our team. As a key member of our store leadership team, you will be responsible for driving business growth, developing and implementing strategies to improve customer satisfaction, and leading a high-performing team of car wash professionals.

Key Responsibilities:
  • Assist the Store Leader in hiring and training new team members to ensure a high level of customer service and operational excellence.
  • Coordinate the day-to-day workflow of team members, providing direction and support to ensure seamless store operations.
  • Assist with employment actions, including discipline and termination of team members in accordance with company policy.
  • Monitor store performance, identifying opportunities to increase productivity and efficiency.
  • Provide exceptional customer service, addressing customer inquiries and resolving issues in a timely and professional manner.
  • Enforce the proper use of sales pitches with the team, ensuring a consistent and high-quality customer experience.
  • Maintain accurate cash accountabilities at POS registers, ensuring the integrity of our financial systems.
Requirements:
  • Strong leadership and communication skills, with the ability to motivate and inspire a high-performing team.
  • Excellent customer service skills, with a focus on delivering a best-in-class guest experience.
  • Ability to read, count, and write accurately, with a strong attention to detail.
  • Flexibility to work various hours, weekends, and holidays, with a willingness to adapt to changing store needs.
  • Ability to maintain a clean appearance and adhere to our dress and grooming standards.
  • High school diploma or equivalent preferred.
  • Prolonged periods of standing and working on the cash register or related equipment.
  • Ability to lift up to 15 pounds at times.
Competencies:
  • Planning & Organizing: Drive memberships by maximizing car volume and building customer loyalty through a best-in-class guest experience.
  • Business Acumen: Contribute to the overall financial success of the store by analyzing reporting and daily trends to make strategic business decisions.
  • Inspiring Others: Motivate and inspire the team through Quick Quack's core values (Smart, Kind & Driven).
  • Execution: Clearly communicate the standards of Quick Quack Car Wash and monitor outcomes to ensure everyone adheres to companywide policies and procedures.
  • Delegation & Empowerment: Provide clear expectations, involve others in developing plans, and hold team members accountable to customer service standards.
  • Selecting Talent: Recruit and hire strong talent to ensure the store is always staffed to meet business needs.
  • Building Talent: Develop the team to ensure they provide outstanding service and are prepared for future growth.
  • Coaching: Provide ongoing performance feedback through real-time coaching, 1 on 1s, and individual development plans.
  • Decision Making: Actively seek data from a variety of sources to identify opportunities and make rapid and well-informed decisions to improve results.
Salary:

$17.50 per hour

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