Guest Advocate

1 month ago

Doylestown, United States Target Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Advocate to join our team at Target. As a Guest Advocate, you will be responsible for providing exceptional guest service, customizing each experience, and anticipating guest needs. You will work in a fast-paced environment, ensuring that the sales floor is full, zoned, and in stock for guests. You will also be responsible for executing daily and weekly workload to support business priorities and deliver on sales goals.

Key Responsibilities
  • Create a welcoming experience by authentically greeting all guests
  • Observe to quickly understand whether a guest needs assistance or wants to interact
  • Follow body language and verbal cues to tailor your approach
  • Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
  • Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
  • Thank the guest in a genuine way and let them know we're happy they chose to shop at Target
  • Help guests as you complete workload with minimal guest disruption
  • Work in all departments to ensure sales floor is full, zoned, and in stock for guests
  • Push and stock product to sales floor
  • Execute adjacency changes, transitions, revisions, and sales plans for all departments
  • Conduct weekly price change workload and ensure regular and promotional signing is set accurately for all departments
  • Complete scans and system audit functions to ensure inventory accuracy
  • Support execution of major transitions and ISM
  • Maintain interior and exterior brand, including emptying garbage cans and attending to restroom cleanliness, collecting carts, charging electronic carts, RVM maintenance (if applicable), and attending to spills throughout the store as needed
  • Accurately execute all pulls (i.e., daily Fills, out of stock, manual, and guest requests) and backstock product from all departments
  • Process all inbound deliveries (using the receive application) to ensure inventory accuracy
  • Complete all backroom daily and weekly audits
  • Operate power equipment only if certified
  • Maintain backroom organization and location accuracy and follow equipment guidelines
  • Follow processes accurately with attention to detail, monitor own progress, and accurately prioritize tasks
  • Demonstrate a culture of ethical conduct, safety, and compliance
  • Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices
  • Support guest services such as back-up cashier, order pick-up (OPU), and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws


Requirements
  • Welcoming and helpful attitude toward guests and other team members
  • Learn and adapt to current technology needs
  • Work both independently and with a team
  • Resolve guest questions quickly on the spot
  • Attention to detail and follow a multi-step process
  • Accurately handle cash register operations
  • Climb up and down ladders
  • Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds
  • Flexible work schedule (e.g., nights, weekends, and holidays) and regular attendance necessary

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