Hospitality Team Member Full Time

3 weeks ago

Tulsa, Oklahoma, United States Meddys Full time
Job Summary

We are seeking a highly motivated and customer-focused Hospitality Team Member to join our team at Meddys. As a key member of our team, you will be responsible for delivering exceptional service to our guests, ensuring a positive dining experience, and maintaining a clean and welcoming environment.

Key Responsibilities
  • Provide exceptional customer service, ensuring a positive dining experience for all guests.
  • Handle food and beverages with care to prevent foodborne illnesses.
  • Utilize in-house standards to increase customer satisfaction and team efficiency.
  • Deliver orders to guests and bus tables in a cyclical pattern.
  • Provide drink refills and table service to prevent interruption of guest meals.
  • Maintain cleanliness of the lobby, restrooms, patio, tables, bar, and expo area.
  • Deliver and explain the complimentary pita bread to every dine-in guest.
  • Ensure food meets the taste, temperature, aesthetic, and portion standards of the brand.
  • Fulfill complete orders for guests in a timely manner by prioritization and double checking.
  • Perform exemplary customer service at the ordering counter, identifying guest needs.
  • Echo "Welcome to Meddys" and give departing guests a farewell.
  • Promote, exhibit, and deliver a culture of excellence, growth, and candor.
  • Make exceptions for guests even when it's difficult.
  • Hold yourself and coworkers accountable with integrity and empathy.
  • Perform cash and credit sales responsibly while limiting errors and ensuring accuracy.
  • Stay aware of the surroundings at all times and keep coworkers safe from unnecessary risk.
  • Keep managers informed of any need-to-know information.
  • Fulfill the requirements of your assigned shift position and help others with theirs when there is a disproportionate number of tasks to be done.
  • If bartending, serve in accordance with Alcoholic Beverage Control Guidelines.
Requirements
  • Must be able to consistently work 32 hours a week.
  • Must be available for at least 10 shifts a week.
  • Must be available to work weekends.
  • Maintain reliable transportation and travel to every store location in the region if necessary.
  • Maintain a clean and professional appearance.
  • Must be able to safely lift up to 50lbs and move quickly in a fast-paced environment.
  • Must be able to consistently access online scheduling software and stay in communication with the store managers.
Preferred Qualifications
  • Knowledge of Food Safety Laws.
  • 1 year of customer service experience or more.
  • Aloha POS system experience.
Compensation and Benefits

We offer a competitive hourly rate of $20 per hour with the potential to make more in tips. Additionally, we provide health insurance, meal discounts, and opportunities for advancement into leadership positions.

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