Healthcare Outreach Specialist
1 month ago
We are seeking a highly motivated and customer-focused Member Outreach Representative to join our team at Prominence Health. As a key member of our outreach team, you will play a critical role in promoting quality and wellness programs to our members, ensuring they have access to the resources and support they need to achieve their health goals.
Responsibilities- Contact members by phone to inform and educate them on health insurance offerings, products, and services
- Respond to inquiries and assist with quality improvement and member health assessments
- Identify quality insufficiencies and consult with department and company leaders on quality improvement initiatives and outcomes
- Work non-business hours to better reach members via telephone
- High School diploma or equivalent
- 3+ years' experience in making outbound calls to members and/or patients
- 3+ years' customer service experience in a managed care, medical office, or healthcare-related field
- Understanding of health plan departments and functional areas for problem resolution
- Ability to effectively communicate in English, both verbally and in writing
- Positive attitude and strong analytical skills
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services. With a commitment to quality and patient-centered care, UHS operates acute care hospitals, behavioral health facilities, outpatient facilities, and ambulatory care access points across the United States, Washington, D.C., Puerto Rico, and the United Kingdom.
Benefits- Loan Forgiveness Program
- Challenging and rewarding work environment
- Competitive Compensation & Generous Paid Time Off
- Excellent Medical, Dental, Vision, and Prescription Drug Plans
- 401(K) with company match and discounted stock plan
- SoFi Student Loan Refinancing Program
- Career development opportunities within UHS and its 300+ subsidiaries
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