Healthcare Outreach Specialist

1 month ago


Reno, Nevada, United States UHS Full time
About the Role

We are seeking a highly motivated and customer-focused Member Outreach Representative to join our team at Prominence Health. As a key member of our outreach team, you will play a critical role in promoting quality and wellness programs to our members, ensuring they have access to the resources and support they need to achieve their health goals.

Responsibilities
  • Contact members by phone to inform and educate them on health insurance offerings, products, and services
  • Respond to inquiries and assist with quality improvement and member health assessments
  • Identify quality insufficiencies and consult with department and company leaders on quality improvement initiatives and outcomes
  • Work non-business hours to better reach members via telephone
Qualifications
  • High School diploma or equivalent
  • 3+ years' experience in making outbound calls to members and/or patients
  • 3+ years' customer service experience in a managed care, medical office, or healthcare-related field
  • Understanding of health plan departments and functional areas for problem resolution
  • Ability to effectively communicate in English, both verbally and in writing
  • Positive attitude and strong analytical skills
About Universal Health Services

Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services. With a commitment to quality and patient-centered care, UHS operates acute care hospitals, behavioral health facilities, outpatient facilities, and ambulatory care access points across the United States, Washington, D.C., Puerto Rico, and the United Kingdom.

Benefits
  • Loan Forgiveness Program
  • Challenging and rewarding work environment
  • Competitive Compensation & Generous Paid Time Off
  • Excellent Medical, Dental, Vision, and Prescription Drug Plans
  • 401(K) with company match and discounted stock plan
  • SoFi Student Loan Refinancing Program
  • Career development opportunities within UHS and its 300+ subsidiaries


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