Retail Associate

2 weeks ago


Manassas Park, United States Sam's Club Full time
Member Experience Specialist

We are seeking a highly motivated and customer-focused individual to join our team as a Member Experience Specialist. In this role, you will be responsible for ensuring a positive and memorable experience for our members by providing exceptional service and support.

Key Responsibilities:

• Ensure club pick up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable; offering members alternative product options when needed; ensuring products are selected and packaged according to company policies and procedures; ensuring items are dispensed when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services.

• Maintain safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management.

• Provide member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; processing member purchases; assisting with payments according to company policies and procedures for different membership and payment types; utilizing cash registers to assist members with transactions; locating and organizing merchandise; zoning the designated areas; resolving member issues and concerns; promoting the company's products and services; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness.

Requirements:

• Customer Service experience, preferably in a retail environment

• Ability to work in a fast-paced environment and adapt to changing situations

• Strong communication and interpersonal skills

• Ability to lift up to 25 pounds and stand for long periods of time

• High school diploma or equivalent required

What We Offer:

• Competitive hourly wage range of $18.00 to $25.00

• Opportunities for career advancement and professional growth

• Comprehensive benefits package, including medical, vision, and dental coverage

• Paid time off and holidays

• 401(k) and stock purchase plans

• Company-paid life insurance and short-term disability benefits

• Live Better U education benefit program

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