Field Service Technician

2 days ago

York, Pennsylvania, United States Prevalent Group Full time
Job Title: Field Service Technician

Join Prevalent Group as a Field Service Technician and be part of a dynamic team that delivers exceptional customer service and support.

About the Role

As a Field Service Technician, you will be responsible for providing efficient field service support to customers in your assigned territory. You will work with diverse world-class manufacturers, see how a wide variety of products are made, and contribute to the success of the company.

Key Responsibilities
  • Deliver exceptional customer service by exceeding expectations through installations, repairs, and maintenance of coding and marking equipment.
  • Travel to customer sites and provide installation, emergency repairs, preventative maintenance services, and training.
  • Maintain first time fix, field response time, and customer satisfaction rate.
  • Verify that machines are operating at peak efficiency through proper installation and/or setup and testing.
  • Work as part of a regional and national field service team to drive customer satisfaction.
  • Responsible for timely and accurate documenting and reporting of all service related activities.
  • Provide timely feedback to quality department on equipment reliability and design.
  • Maintain a satisfactory parts inventory, requisitioning additional parts required to perform normal duties.
  • Exercise safe working practices and procedures at all times.
  • Complete detailed and accurate service reports and expense reports.
  • Conduct training with customer's employees to ensure an understanding of the theory of operation, proper functionality, and general maintenance of equipment.
Requirements
  • Prior experience in diagnosing, troubleshooting, repairing electro-mechanical equipment.
  • Being able to communicate effectively with all levels within an organization, from front line operators to senior management, and remaining professional at all times.
  • Knowledge and experience reading schematics and utilizing multimeters.
  • Ability to read, comprehend and interpret technical information involving mechanics and electronics.
  • Adaptability and flexibility is critical in the support of all customers.
  • Previous military or transitioning veterans encouraged to apply.
  • Prior Field Service Technician experience a plus.
  • Basic networking skills a plus.
  • Able to travel nationally and occasionally internationally.
  • Overnight travel 50-70%.
What We Offer
  • Compensation $65,000-80,000 per year plus overtime.
  • Company provided cell phone and laptop.
  • All travel expenses covered.
  • Generous paid holidays and personal time off.
  • Exceptional benefits including medical, dental, and vision insurance.
  • 401k with a company match.
Keywords
  • Field Service Technician, Electronics, Electromechanical Skills, Equipment Repair, Schematics, Service Engineer, Maintenance, Technician, Military, Veteran, Navy, Air Force, Marine Corps, Army, Veterans encouraged.

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