Creative Strategy Director

6 days ago

New York, New York, United States Lightricks Full time
Job Overview

Lightricks, a pioneering AI-first company, is revolutionizing the creation of visual content. With a mission to bridge the gap between imagination and creation, Lightricks aims to bring cutting-edge technology to the creative and business spaces.
Our advanced AI photo and video generation models power our apps and platforms, including Facetune, Photoleap, Videoleap, and LTX Studio. These tools enable creators and brands to leverage the latest research breakthroughs, offering endless control over their creative potential. Our influencer marketing platform, Popular Pays, provides creators with opportunities to monetize their work and offers brands a chance to scale their content through tailored creator partnerships.

About the Role

We are seeking an exceptional Customer Success Manager (CSM) to join our Sales organization and drive customer success initiatives for LTX Studio. As the first CSM, you will play a critical role in ensuring our customers achieve their desired outcomes while maximizing the value they derive from our innovative platform. You will act as a trusted advisor and platform expert to our customers, fostering strong relationships and driving customer satisfaction, retention, and growth.

Responsibilities
  1. Customer Onboarding: Lead the onboarding process for new customers, ensuring a smooth and efficient transition to LTX Studio.
  2. Customer Relationship Management: Build and maintain strong, long-lasting customer relationships by understanding their business goals and challenges.
  3. Customer Training and Support: Provide training and support to customers, ensuring they are well-equipped to utilize LTX Studio's full capabilities.
  4. Creative Strategy: Highlight ideas for our clients on ways they can leverage the platform to achieve their goals, give tailored creative direction, and showcase how to make the best use of core and new features.
  5. Proactive Engagement: Regularly engage with customers to understand their needs, gather feedback, and identify opportunities for upselling and cross-selling.
  6. Customer Advocacy: Act as the voice of the customer within LTX Studio, advocating for their needs and collaborating with internal teams to drive product improvements.
  7. Success Metrics: Develop and track key success metrics to measure customer satisfaction, retention, and overall success.
  8. Issue Resolution: Proactively identify and resolve customer issues and concerns, ensuring a high level of customer satisfaction.
Requirements
  • Minimum 5 years of experience in a customer success, account management, creative strategy, or related role, preferably in the Media & Entertainment industry.
  • Proven track record of driving customer satisfaction, retention, and growth.
  • Strong understanding of software solutions and their application in the Media & Entertainment industry.
  • Excellent communication and interpersonal skills.
  • Highly organized and detail-oriented, with the ability to manage multiple customer accounts simultaneously.

  • Digital Creative Lead

    2 weeks ago

    New York, New York, United States Movement Strategy Full time

    About Movement StrategyWe believe that what we put out into the world matters, and since we were founded on the principles of paving our own path, we take bold steps toward what we believe is the right direction. This means addressing the big stuff: the systems of inequality that impact some of us far more than others. As culture creators, we firmly believe...

  • Senior Art Director

    2 weeks ago

    New York, New York, United States Movement Strategy Full time

    About the RoleWe are seeking a highly skilled Associate Creative Director to lead our Amazon Fashion account and develop innovative, social-centric campaigns that drive brand growth. As a key member of our creative team, you will oversee Amazon Fashion and report directly to the Group Creative Director.Key ResponsibilitiesCreative Leadership: Provide...

  • Head of Growth Creative Strategy

    4 days ago

    New York, New York, United States Harry's Inc. Full time

    Job Title: Head of Growth Creative StrategyWe are seeking a highly skilled and experienced Creative Director for Performance Marketing to lead our growth creative strategy team. This is an exciting opportunity to join Harry's Inc. and contribute to the development of innovative marketing campaigns that drive business growth.About the Role:Salary Range:...

  • Digital Marketing Director

    1 week ago

    New York, New York, United States Movement Strategy Full time

    Our Team:We're a group of high-performers who thrive on collaboration and innovation, fostering an environment where diverse perspectives are valued and creativity is encouraged. Our team includes experts in social media strategy, data analysis, and brand planning, working together to deliver innovative and data-driven solutions for top brands. We prioritize...

  • Creative Director for Brand Strategy Development

    5 days ago

    New York, New York, United States ESPN Full time

    Job Title: Senior Marketing Creative LeadWe are seeking an exceptional Senior Marketing Creative Lead to lead the development of creative strategies for branded content and marketing campaigns within ESPN.About the Role:This leadership position is responsible for conceptualizing and developing innovative brand strategies, aligning with overall business...

  • Creative Director

    1 week ago

    New York, New York, United States AEG Full time

    We are seeking an experienced Creative Director to lead our global marketing group in shaping the creative direction and execution of all brand-related initiatives. The successful candidate will be a visionary leader with a strong track record of driving innovative campaigns that elevate the brand and deliver measurable results.This is a high-profile role...

  • Content Strategy Director

    1 week ago

    New York, New York, United States Front Office Sports Full time

    Job Title: Content Strategy DirectorWe are seeking a highly strategic and creative Content Strategy Director to join our team. As a key member of our content strategy team, you will be responsible for developing and implementing comprehensive content strategies that drive business results.About the RoleDevelop and execute a comprehensive content strategy...

  • Creative Director

    6 days ago

    New York, New York, United States Popular Full time

    PopularWe are seeking a highly skilled Creative Director to lead our marketing team and shape the creative vision of Popular.The ideal candidate will have at least 10 years of experience in design and brand management, with a strong strategic mindset and excellent leadership skills. They will be responsible for developing and implementing a creative strategy...

  • Creative Director

    5 days ago

    New York, New York, United States Sloomoo Institute LLC Full time

    About Sloomoo Institute LLC">Sloomoo Institute is an immersive experience-based company that combines slime and satisfying content. Founded in 2019 by two best friends, the mission is to deliver joy through interactive experiences. The environment is designed for hands-on engagement, tapping into four senses: visual, auditory, tactile, and olfactory.">The...

  • Head of Creative Strategy

    1 week ago

    New York, New York, United States AEG Full time

    Vice President, CreativeAEG seeks a talented creative leader to spearhead its brand strategy and creative direction. As part of the Oak View Group team, this role will be responsible for driving the company's brand storytelling and creative architecture.The ideal candidate will have a strong background in creative design team leadership, with a proven track...

  • Strategy Director

    6 days ago

    New York, New York, United States Havas Group Full time

    Havas Group is seeking a highly experienced Strategy Director - Comms to lead our Communications Strategy Team in New York City. As a senior member of our team, you will be responsible for developing and executing groundbreaking communications strategies that deliver exceptional results for our clients.The ideal candidate will have a deep understanding of...

  • Brand Strategy Lead

    6 days ago

    New York, New York, United States Creative Artists Agency (CAA) Full time

    Job Summary:The Brand Consulting Strategy Director will play a pivotal role in shaping the creative vision of our clients, driving innovative marketing strategies that elevate their brand presence. With a focus on Sports, Entertainment, and Impact, this position demands expertise in developing data-driven solutions that capture the hearts and minds of...

  • Director of Creative Operations

    6 days ago

    New York, New York, United States Fanatics Full time

    Are you a seasoned professional looking for a new challenge? Do you have a passion for operations and a knack for innovation?About the PositionWe are seeking a highly experienced Senior Director to join our Global Brand Operations team at Fanatics. As a key member of the team, you will be responsible for designing and delegating processes and practices to...

  • Director of Creative Excellence

    1 week ago

    New York, New York, United States Cole Haan Full time

    Creative Leadership OpportunityCole Haan is seeking an experienced Director of Creative Excellence to spearhead our brand's creative direction and strategy.About the Position:Collaborate with Product Creation and Brand Marketing on seasonal strategic creative direction and execution.Develop and maintain strong relationships with internal stakeholders to...

  • Creative Director

    4 weeks ago

    New York, New York, United States Tik Tok Full time

    About the RoleAmbitious professionals are invited to apply for a highly sought-after Creative Director position, driving digital innovation at TikTok. This role offers an exceptional opportunity to lead creative strategy with key business verticals across Tech, Travel, and Telco brands, inspiring best-in-class creative for TikTok.Responsibilities- Foster...

  • Senior Brand Creative Director

    4 weeks ago

    New York, New York, United States IPG Health Full time

    Job OverviewAward-winning Art Director leader is sought for a dynamic role at IPG Health, a leading healthcare advertising agency. This senior-level position demands exceptional creative vision, strategic thinking, and leadership skills to drive innovative campaigns that exceed client expectations.About the RoleThe Senior Brand Creative Director will lead...

  • Creative Brand Director

    1 week ago

    New York, New York, United States L'Oreal Full time

    Job Title:Creative Brand DirectorAbout the Company:L'Oreal is a multinational cosmetics company that has devoted its energy to one business: Beauty. Our goal is to offer each person around the world the best beauty products in terms of quality, efficacy, safety, sincerity and responsibility.Job Description:We are seeking a Creative Brand Director to develop...

  • Strategy Leadership Director

    6 days ago

    New York, New York, United States VML Full time

    **Job Overview**We are seeking a highly skilled Associate Director, Strategy to join our team at VML. This is a fantastic opportunity for an experienced professional to drive business growth and lead strategic initiatives.**Responsibilities:**Support the Strategy Director in driving key client projects and platforms.Lead multi-functional teams to define...

  • Marketing Strategy Director

    1 week ago

    New York, New York, United States Thirty Madison Full time

    Job Title: Marketing Strategy DirectorThirty Madison is looking for an experienced Marketing Strategy Director to lead our marketing efforts and drive business growth. As the Marketing Strategy Director, you will be responsible for developing and executing a comprehensive marketing strategy that aligns with our company's goals.With a focus on brand...

  • Account Strategy Director

    6 days ago

    New York, New York, United States IPG Health Full time

    About the RoleWe are currently looking for an experienced Account Strategy Director to lead our team in developing and executing marketing strategies for healthcare clients.You will be responsible for overseeing assigned projects from creative brief development through deployment, collaborating effectively with internal teams, and fostering positive...