Customer Success Manager
4 weeks ago
At Netomi, we're on a mission to revolutionize customer experience through AI. As a Customer Success Manager, you'll play a pivotal role in driving product adoption, renewal, and customer satisfaction. You'll be the trusted advisor, thought leader, and subject matter expert for our strategic customers, empowering them to connect their goals and problems with solutions in our platform.
Key Responsibilities:- Develop and execute account plans to drive customer growth and retention
- Partner with customers to understand their current and future business goals and problems
- Translate customer feedback into product requirements and work with our product and engineering teams to deliver solutions
- Communicate the value and expansion of our solutions to customers and their teams
- Maintain accurate and up-to-date records of client interactions and account activities
- 5+ years of experience in a technical customer success role within a B2B SaaS environment
- Self-assured working in a fast-moving environment with a willingness to make quick judgments based on continuous prioritization and evolving customer needs
- Relevant consulting experience required, preferably in the SaaS environment
- Good sense of curiosity with a genuine desire to learn and apply new knowledge in new situations
- Stellar written and verbal communication skills tailored to the persona
- Proven track record of building strong relationships with VP and C-Suite management in the customer portfolio
- Strong sense of technical knowledge, working knowledge of APIs, and managing integrations
- Familiarity with customer relationship management (CRM) software and support platforms
We're looking for a smart, hardworking, and go-getter who thrives in a fast-paced environment that requires a high degree of personal accountability, initiative, and follow-through. If you're passionate about our product and eager to learn, we should talk.
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
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