Quality Assurance Specialist
4 days ago
CASA de Maryland Inc is seeking a highly organized and analytical individual to lead the implementation of our quality management processes. The Quality Management Coordinator will work with the Georgia Canvass Operation Manager to help manage the quality management systems, execute the quality management program plan, and analyze ground operations reported program data.
Key Responsibilities:- Execute quality management processes to track the quality of canvasser conversations with voters and progress to campaign goals.
- Contact canvassed voters to evaluate the quality of canvasser engagements and track constructive feedback.
- Examine program data and document irregularities and underperformance.
- Generate and manage canvassing and phonebank lists using updated scripts.
- Add new voter list information to program workbooks as they are generated.
- Prepare daily team performance reports and share them with ground team leads.
- Report newly identified member pipelines to CASA/CASA in Action's to organizing team.
- Analyze canvasser ground report entries and communicate critical feedback to the Georgia Canvass Operation Manager.
- Ability to perform all of the duties outlined above.
- A valid US Driver's License and own car, preferred.
- Flexibility to work non-traditional hours, including evenings and weekends.
- Experience working with immigrant or low-income communities a plus.
- Ability to work with a team and independently.
- Exude high energy in a fast-paced environment.
- A demonstrated commitment to meeting a high bar, being timely, and a history of getting things done even in the face of obstacles.
- Excellent writing and conversational skills.
- Proficiency in data entry tasks.
- Experience working with the voter file database, VAN.
- Experience working with data visualization and tabulation tools (Excel and/or Google Sheets).
- Attention to detail to ensure all work is polished, accurate, and precise.
- Fluency in Spanish preferred.
- Commitment to social change and to furthering CASA in Action's mission of building power in low-income and immigrant communities by integrating and engaging them in the political process.
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