Hotel Front Desk Manager
3 days ago
About Our Location:
The Homewood Suites by Hilton Kansas City/Overland Park hotel is conveniently located in a residential style setting near the intersection of I-435 and Metcalf. We are within walking distance of several popular restaurants and shops.
Salary: $15 - $18 hourly
Job Description:
We are seeking a highly motivated Hotel Front Desk Manager to join our team. As a Hotel Front Desk Manager, you will be responsible for ensuring every hotel guest has a pleasant stay. Your tasks will include managing front desk operations, handling guest inquiries, resolving guest complaints, processing reservations and check-ins, and delegating housekeeping, security, and service requests.
Responsibilities:
- Manage front desk operations, including handling guest inquiries and resolving guest complaints
- Process reservations and check-ins, and handle all related paperwork
- Delegate housekeeping, security, and service requests as needed
Qualifications:
- Flexible overnight hours are required
- High school diploma or equivalent required; some college preferred
- Must be computer proficient; experience with accounting or reservation software is a bonus
- Experience in the hospitality industry or guest services is preferred, but not required
- Great communications and excellent customer service skills are required
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