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Healthcare Operations Manager

2 months ago

Oklahoma City, Oklahoma, United States Mercy Full time
Job Summary

We are seeking a skilled and experienced Healthcare Operations Manager to lead our Patient Access department. As a key member of our team, you will be responsible for managing and coordinating department activities, ensuring exceptional service to internal and external customers, and maintaining current knowledge of regulatory agency requirements.

Key Responsibilities
  • Manage and coordinate department activities to ensure efficient and effective operations
  • Act as a resource for internal and external customers, providing exceptional service and support
  • Maintain current knowledge of regulatory agency requirements, including Joint Commission, CMS, HIPAA, and EMTALA
  • Lead process improvement initiatives and participate in benchmarking to ensure departmental goals are met
  • Develop and implement new policies and procedures to improve workflow and effectiveness
Requirements
  • Previous management experience required
  • Experience with software and systems used in the department preferred
  • Previous experience in the healthcare field preferred
  • High School Diploma or equivalent required
  • Bachelor's degree in business or related field preferred
What We Offer

We offer a comprehensive benefits package, including day-one comprehensive health, vision, and dental coverage, PTO, tuition reimbursement, and employer-matched retirement funds.

About Mercy

Mercy is a healthcare organization dedicated to providing compassionate care and exceptional service. We are committed to creating a supportive community that values our employees and enables them to grow and develop in their careers.