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Claims Resolution Specialist

1 month ago

Leawood, Kansas, United States Federated Mutual Insurance Co Full time
Federated Mutual Insurance Co is seeking a Claims Resolution Specialist to assist policyholders through the claims process. The ideal candidate will possess excellent communication skills, be able to work independently, and have a strong analytical mindset.

Responsibilities:

- Work with policyholders, physicians, attorneys, and contractors to resolve claims in a prompt, fair, and courteous manner.
- Explain policy coverage to policyholders and third parties.
- Complete thorough investigations and document facts relating to claims.
- Determine the value of damaged items or accurately pay medical and wage loss benefits.
- Negotiate settlements with policyholders and third parties.
- Resolve claims, which may include paying, settling, or denying claims, defending policyholders in court, compromising or recovering outstanding dollars.

Requirements:

- A four-year degree or equivalent business-related experience.
- Experience in a customer service role in industries such as retail, hospitality, logistics, banking, automotive dealerships, vehicle rental, sales, or similar fields.
- Ability to make confident decisions based on available information.
- Strong analytical, computer, and time management skills.
- Excellent written and verbal communication skills.
- Leadership experience is a plus.

We offer a competitive salary range of $60,100-$73,500, depending on skills and experience. Our comprehensive benefits package includes opportunities for internal mobility, career development paths, and a commitment to your growth and well-being.

If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.