Senior IT Support Specialist

4 days ago


Florham Park, New Jersey, United States Celularity Full time

Celularity is seeking an experienced Senior IT Support Specialist to provide high-quality technical support to end users across the organization. This role will focus on delivering exceptional service and resolving complex technical issues in a timely and professional manner.

Key Responsibilities:

  • Provide responsive hardware and software support services, ensuring problems are resolved efficiently and effectively.
  • Install, configure, test, maintain, upgrade, and troubleshoot workstation computers and peripheral devices.
  • Offer software support by completing software installations and assisting users of varying levels of computer expertise.
  • Establish and maintain user accounts, network resources, and security access protocols.
  • Work with ticketing systems to manage user requests and support.
  • Provide remote support to users nationwide using remote support tools.
  • Perform routine research, analysis, and problem diagnosis, and repair or replace equipment as necessary.
  • Administer user accounts in Microsoft Active Directory and Office 365.
  • Tier I support of Single Sign On, Multi Factor Authentication, Office 365 systems.
  • Maintain accurate asset management by tracking systems in production, in stock, or retired.
  • Set up, maintain, and troubleshoot A/V equipment.
  • Assist in setting up IT systems and rooms for internal and external audits.
  • Provide exceptional IT support to the C-Suite, addressing issues quickly and discreetly.
  • Create and update SOPs for day-to-day operations.
  • Design and prepare technical reports, presentations, or briefs.

Requirements:

  • Bachelor's degree or equivalent work-related experience required.
  • A minimum of 3+ years of directly related experience.
  • Microsoft technology stack expertise, including Active Directory 2012, Windows 8.1-10+, Office 365 E3-E5, Microsoft Office 2013+.
  • Imaging Systems experience for deploying desktop images.
  • Experience assisting employees of varying levels of computer expertise.
  • Ability to diagnose and repair problems with computers, peripheral devices, and network-related equipment.
  • Ability to think logically and analyze technical information.

Estimated Salary: $70,000 - $90,000 per year

Celularity is an open office environment and an Equal Opportunity Employer. Must be authorized to work directly for Celularity in the U.S.



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