Senior IT Support Specialist
4 days ago
Celularity is seeking an experienced Senior IT Support Specialist to provide high-quality technical support to end users across the organization. This role will focus on delivering exceptional service and resolving complex technical issues in a timely and professional manner.
Key Responsibilities:
- Provide responsive hardware and software support services, ensuring problems are resolved efficiently and effectively.
- Install, configure, test, maintain, upgrade, and troubleshoot workstation computers and peripheral devices.
- Offer software support by completing software installations and assisting users of varying levels of computer expertise.
- Establish and maintain user accounts, network resources, and security access protocols.
- Work with ticketing systems to manage user requests and support.
- Provide remote support to users nationwide using remote support tools.
- Perform routine research, analysis, and problem diagnosis, and repair or replace equipment as necessary.
- Administer user accounts in Microsoft Active Directory and Office 365.
- Tier I support of Single Sign On, Multi Factor Authentication, Office 365 systems.
- Maintain accurate asset management by tracking systems in production, in stock, or retired.
- Set up, maintain, and troubleshoot A/V equipment.
- Assist in setting up IT systems and rooms for internal and external audits.
- Provide exceptional IT support to the C-Suite, addressing issues quickly and discreetly.
- Create and update SOPs for day-to-day operations.
- Design and prepare technical reports, presentations, or briefs.
Requirements:
- Bachelor's degree or equivalent work-related experience required.
- A minimum of 3+ years of directly related experience.
- Microsoft technology stack expertise, including Active Directory 2012, Windows 8.1-10+, Office 365 E3-E5, Microsoft Office 2013+.
- Imaging Systems experience for deploying desktop images.
- Experience assisting employees of varying levels of computer expertise.
- Ability to diagnose and repair problems with computers, peripheral devices, and network-related equipment.
- Ability to think logically and analyze technical information.
Estimated Salary: $70,000 - $90,000 per year
Celularity is an open office environment and an Equal Opportunity Employer. Must be authorized to work directly for Celularity in the U.S.
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