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Enterprise Success Strategist

2 weeks ago

Pleasant Grove, Utah, United States Whistic Full time
About Whistic

We are revolutionizing third-party risk management (TPRM) by leveraging industry-leading AI to eliminate slow, manual processes. Our platform empowers businesses to modernize their security workflows with automated assessments, on-demand vendor insights, and continuous risk monitoring-delivering results in a fraction of the time.

Our Mission

We're building the future of trust in cybersecurity, fostering a culture of innovation, collaboration, and impact. As we continue to grow, we need exceptional leaders who can drive our customer success initiatives forward.

About the Role

This is an exciting opportunity to join our team as a Director, Customer Success. You will be responsible for building and scaling a high-impact program focused on driving gross and net renewal rates, customer satisfaction, and engagement. This role is critical to ensuring our customers maximize the value of our platform while strengthening long-term relationships that drive retention and expansion.

Your Key Responsibilities
  • Manage, mentor, and lead a high-performing CS team
  • Develop and execute a CS strategy focused on increasing renewal rates (GRR & NRR), reducing churn, and improving overall customer engagement
  • Establish KPIs for customer retention, satisfaction (CSAT/NPS), and expansion, ensuring data-driven decision-making
  • Create and refine customer lifecycle processes, including onboarding, adoption, value realization, renewal, and expansion
  • Implement customer segmentation strategies to personalize engagement and ensure high-touch support for strategic accounts
What We Offer

We provide a comprehensive benefits package, including stock options, medical, dental, and vision insurance, company-paid life insurance, internet and wellness stipend, mental health benefit, paid parental leave, 18 Paid Holidays, 15 Days PTO, and 3 Whistic DNA Days.

We are committed to diversity, equity, inclusion, and belonging across three key dimensions: Workforce Representation, Fairness, and Inclusive Culture. We want you to be your authentic self at work and thrive in our inclusive environment.