Concierge Loss Prevention Specialist

1 day ago


SaintBauzilledePutois, Occitanie, United States Marriott Full time
Job Summary

We are seeking a highly skilled and detail-oriented Concierge Loss Prevention professional to join our team at The Ritz-Carlton Sarasota. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional service to our Residence owners and guests, while also ensuring the security and safety of our property.

Key Responsibilities
  • Respond to guest requests and provide assistance with special arrangements, services, and information.
  • Monitor security systems, including CCTV cameras, alarm systems, and fire life safety systems.
  • Lock property entrances and maintain coverage of the Concierge area.
  • Serve as an overnight Concierge and Loss Prevention representative, responding to incidents and emergencies.
  • Assist with breaks and provide coverage for the Concierge team.
  • Respond to special requests from Residence owners and guests with unique needs.
  • Answer, record, and process all calls, messages, and requests.
  • Contact appropriate individuals or departments to resolve calls, requests, or problems.
  • Review and document incidents in logbooks and report to the next shift.
  • Escort unwelcome persons from the property and report incidents to management.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a customer service or security role preferred.
  • Ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills.
  • Ability to work a varied schedule, including nights and weekends.
  • Ability to lift up to 10 pounds and stand for long periods.
What We Offer

As a member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. You will also be part of a dynamic and supportive work environment that values diversity, equity, and inclusion.

Marriott International is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity.



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