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Customer Relationship Management Specialist

2 months ago

Hays, Kansas, United States Fort Hays State University Full time
Job Summary

The CRM Coordinator will play a crucial role in enhancing student recruitment, engagement, and retention efforts at Fort Hays State University. This position will be responsible for configuring, deploying, and customizing the university's Customer Relationship Management (CRM) system to meet enrollment goals. The ideal candidate will have a strong understanding of CRM principles, excellent communication skills, and the ability to analyze data to drive strategic decision-making.

Key Responsibilities

• Configure and customize the CRM system to meet the university's needs
• Collaborate with various departments to ensure effective utilization of the CRM system
• Provide training and support to staff members on CRM utilization and functionality
• Develop and implement CRM strategies aligned with the university's objectives
• Analyze data to identify trends, opportunities, and areas for improvement
• Recommend enhancements to CRM processes and workflows to optimize student recruitment, engagement, and retention

Requirements

• Bachelor's degree in Marketing, Business Administration, Information Technology, or related field
• One to three years of professional experience with CRM systems
• Strong analytical skills with the ability to interpret data and generate actionable insights
• Excellent communication skills, including written, verbal, and presentation abilities
• Ability to work collaboratively in a cross-functional team environment

What We Offer

Fort Hays State University offers a competitive benefit package and a dynamic work environment. The university is committed to providing opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for CRM and higher education, we encourage you to apply for this exciting opportunity.