Customer Success Manager

2 weeks ago


MagstattleBas, Grand Est, United States PayPal Full time
Job Description

At PayPal, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic relationships with key merchant leaders.

Key Responsibilities
  • Develop and execute customer success plans to drive adoption of PayPal's products and services
  • Build and maintain strong relationships with merchant decision-makers, including C-suite and product owners
  • Identify and address servicing roadblocks, mitigate escalations, and uncover new business opportunities
  • Collaborate with internal teams to ensure seamless execution of customer success initiatives
  • Proactively review merchant operating environments, including competitive threats, to identify opportunities for growth and improvement
Requirements
  • Minimum 7 years of customer success or account servicing experience with complex, enterprise solutions to Fortune 1000 companies
  • Proven track record of successfully managing multiple customers, developing opportunities, and exceeding new business targets
  • Strong consultative sales abilities and ability to work well in a matrix environment, collaborating across multiple departments and influencing all levels within an organization
  • Bachelor's Degree or relevant experience required
  • Prior payments knowledge preferred
What We Offer

At PayPal, we're committed to building an equitable and inclusive global economy. We offer a range of benefits, including a flexible work environment, employee stock options, health and life insurance, and more. To learn more about our benefits, please visit our website.

Join Our Team

We're proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve. If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.



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