Retail Operations Supervisor
2 months ago
Location: Bluefield, WV
Company: Hibbett Retail, Inc.
Position: Retail Operations Supervisor
Department: Operations
FLSA Status: Non-Exempt
Reports To: Store Manager
OVERVIEW
The Retail Operations Supervisor plays a crucial role in supporting the Store Manager in overseeing daily operations and administrative functions. This position involves strategizing and implementing effective methods to achieve the store's objectives. The Retail Operations Supervisor possesses comprehensive knowledge of various product categories and is dedicated to delivering exceptional customer service while promoting merchandise. This role also includes taking charge of store operations in the absence of the Store Manager and being well-versed in their responsibilities.
KEY RESPONSIBILITIES
- Assist the Store Manager in managing the assets of Hibbett Retail.
- Collaborate with the Store Manager to create action plans aimed at fulfilling departmental and overall store objectives, including sales, restocking, merchandising, ordering, and scheduling.
- Assume full responsibility for store operations during the Store Manager's absence.
- Support the Store Manager in recruiting, training, and evaluating personnel.
- Provide guidance and support to team members and customers across all departments as needed.
- Monitor inventory levels, sales data, and expenses to ensure departmental profitability.
- Direct staff to ensure that departmental tasks and standards are met.
- Keep the Store Manager updated on inventory trends and customer preferences.
- Ensure high-quality customer service is consistently delivered.
- Perform general administrative tasks as required and be trained in the Store Manager's duties.
- Deliver outstanding customer service as outlined in the customer service manual, assisting customers as they enter the store and managing multiple customer interactions during busy periods.
- Promote and sell services and products offered by Hibbett Retail.
- Adhere to all Hibbett Retail policies, procedures, and standards as specified in the operations policy manual, personnel policy manual, visual manual, customer service manual, and company memos.
- Safeguard the company's assets and financial information by ensuring the effectiveness of internal control procedures and reporting any potential fraud risks to management.
Supervises staff in the absence of the Store Manager, executing supervisory responsibilities in line with the organization's policies and applicable laws. This includes interviewing, training employees, planning, assigning, and directing work, as well as resolving issues.
REQUIREMENTS
- Experience in a retail setting, preferably in footwear and athletic apparel.
- 1-3 years of experience in customer service.
- Strong interpersonal and communication skills.
- Able to thrive in a fast-paced environment.
- Capability to assist in team management and achieve overall goals and profitability.
- Self-motivated with the initiative to undertake significant tasks independently.
- Attention to detail with the ability to manage multiple tasks simultaneously and accurately.
- A team player who is enthusiastic about providing excellent customer service and selling products.
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