Hospitality and Culinary Operations Manager

6 days ago

New Canaan, Connecticut, United States Grace Farms Foundation Full time
Role Overview

We are seeking an experienced Hospitality and Culinary Operations Manager to join our team at Grace Farms Foundation in New Canaan, CT. This is a salaried, exempt position that requires the ability to work 40 hours per week with flexibility to work weekends and evenings.

About Us

Grace Farms is a center for culture and collaboration that brings people together to explore nature, arts, justice, community, and faith. Our humanitarian work includes leading the Design for Freedom movement to eliminate forced labor in the building materials supply chain.

Job Summary

The Hospitality and Culinary Operations Manager will oversee the daily operations of the Front of House (FOH) at the Grace Farms Commons, including culinary and beverage services. The successful candidate will have excellent leadership skills, be able to manage a team effectively, and ensure exceptional customer service.

This role involves preparing and executing daily functions in café operations and catering, working closely with the FOH Supervisor to provide ongoing training, performance assessment, hiring, coaching, and deployment of FOH staff. The manager will also lead by example, working FOH shifts with the team, serving internal and external customers, and overseeing food and beverage aspects of all events.

Responsibilities

  • Manage and execute F&B services, including coordinating both internal and external catering, working closely with the events team to ensure seamless service and exceptional guest experiences.
  • Oversee event setups, ensuring proper food and beverage is set up and displayed in the most appealing and logical way.
  • Serve as the point of contact for communications with internal colleagues regarding catering needs, work order preparation, and execution.
  • Work closely with the Director of Events, Catering & Visitor Experiences, the Chef de Cuisine, and the COO on operational needs, changes, and improvements to the FOH.
  • Prepares FOH staff with operational, catering, and visitor experience information and training so they can execute their functions with excellence and speak confidently with guests about the Foundation's offerings.
  • Instill a contagious and palpable positive, welcoming energy that creates a world-class experience for all visitors and staff who visit the Commons at Grace Farms.
  • Seek and implement efficiencies in café operations considering staffing models, ergonomics, customer communication vehicles, and product placement.
  • Ensure quality control on all FOH aspects, including specials displays, tea tastings, menu placement, overall FOH cleanliness, and operations.
  • Perform all administrative duties associated with FOH Café & Catering operations, including scheduling, timecards, inventory, ordering, work orders, FOH staff communications/training, and coaching.
  • Oversee café POS system, ensuring its proper functionality, analyzing reports, and recommending changes/enhancements based on data trends.
  • Adjust café services for specific events, such as setting up catering stations, organizing pre-event and post-event refreshment services, and accommodating special requests from event organizers.
  • Coordinate with the Events Team to plan and order additional supplies for events, such as alcohol, wares, and decor, and coordinate with external vendors to secure items needed for events.
  • Maintain compliance with health and safety regulations during regular operation and events, emphasizing cleanliness, food safety, and staff/visitor well-being.
  • Promote sustainable practices in FOH operations, sourcing local and ethical products in line with Grace Farms' values.

Requirements

  • Minimum 2 years prior supervisory experience in catering, café, coffee shop, small business restaurant management, or similar industry role with supervisory oversight of a team.
  • High School diploma or equivalent required; some college education greatly preferred.
  • Excellent leadership skills, ability to manage a team effectively, and ensure exceptional customer service.
  • Proven ability to work comfortably and effectively with computers, POS systems, and other visitor-facing technologies.
  • Must be an experienced team player, highly organized, adaptable, and flexible to meet time, priority, and workload demands as well as shifting schedules and unexpected circumstances.
  • Must possess high integrity, being incredibly ethical, professional, responsible, truthful, authentic, honest, and fair.
  • Ability to work weekends and evenings as needed.

Compensation

The estimated annual salary for this position is $65,000 - $80,000, depending on experience, along with a competitive benefits package, including medical plans, dental and vision plan, basic life insurance, short-term disability, and 403(b) retirement benefit with organization match.

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