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Member Service Representative

2 months ago

Crofton, Maryland, United States Navy Federal Credit Union Full time

About the Role:

Navy Federal Credit Union is seeking a highly skilled Member Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional service to our members, ensuring their financial needs are met, and delivering a world-class experience.

Key Responsibilities:

  • Analyze and resolve complex member account and loan discrepancies
  • Assist members with submitting loan and credit card applications
  • Counsel members on Navy Federal's products and services
  • Ensure accurate handling of cash and negotiable instruments
  • Identify opportunities to cross-sell products and increase penetration
  • Perform platform-banking functions
  • Understand and comply with federal and other regulations

Requirements:

  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts, and services
  • Effective active listening skills to accurately respond to inquiries and account requests
  • Effective organizational, planning, and time management skills
  • Effective research, analytical, and problem-solving skills
  • Effective skill building effective relationships through rapport, trust, diplomacy, and tact
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill maintaining composure in a high production and changing environment
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective skill performing mathematical calculations and working accurately with numbers
  • Effective verbal and written communication skills

Preferred Qualifications:

  • Experience in member/customer service preferably in a call center, retail banking, or financial institution
  • Experience in working in a credit union environment

What We Offer:

  • A competitive salary range of $21.50 hourly to $27.00 hourly
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development

Navy Federal Values:

Navy Federal values, celebrates, and enacts diversity in the workplace. We take affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability