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Customer Service Representative

2 months ago

Seattle, Washington, United States Sixt Full time
Customer Service Agent Job Description

As a Customer Service Agent at Sixt, you will be the face of our company, delivering exceptional customer experiences to travelers from around the world. Your primary responsibility will be to provide accurate information and take detailed records of damages, gas volume, and other relevant details.

Key Responsibilities:

  • Welcome and greet customers as they arrive on the lot
  • Ask about their experience with Sixt and record feedback to improve future rental experiences
  • Ensure customers have all personal belongings from the vehicle
  • Discreetly check vehicles for damage on incoming vehicles and direct customers to the counter for completion of damage/loss reports
  • Use proper statements to determine if vehicles are being returned with a full tank of gas
  • Advise and review rental charges, providing an accurate receipt to the customer
  • Provide information regarding transportation to the airport terminal
  • Complete service alerts for any mechanical or body damage communicated by customers
  • Identify and tag vehicles flagged for grounding or preventative maintenance and verify their movement to the proper lot location
  • Keep the lot organized for ease of access and traffic flow
  • Work in outdoor weather conditions, including direct sunlight, rain, heat, or cold
  • Perform other job duties as assigned to meet business needs

Requirements:

  • High school diploma or GED
  • Minimum 1-year customer service experience
  • Must be at least 21 and have a valid driver's license with a clean driving record
  • Exceptional interpersonal and relationship-building skills
  • Strong verbal and written communication skills
  • Strong organizational skills and the ability to multi-task
  • Ability to manage stressful or unusual situations to maintain good customer service
  • Basic computer navigation skills and knowledge of Microsoft Office applications
  • Ability to work 40 hours per week, including day and/or evening hours
  • Likely to require at least 5-10% travel, some of which may be by airplane
  • Must be willing to wear company uniforms
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Ability to communicate in other languages is a plus

Sixt is a global mobility service provider known for over a century of innovative products and customer-orientated services. Our success and dynamic growth are based on our employees' commitment. We champion an energized work culture, development opportunities, and growth potential. In addition, we offer a competitive salary and employee benefits.

Field: Customer Service

Location: Seattle-Tacoma Int. Airport