Patient Care Advocate
1 month ago
Job Summary
As a Patient Care Advocate at Giant Eagle, you will build strong relationships with patients and their healthcare providers by delivering exceptional service and support.
You will assess patients' insurance coverage, handle prior authorization paperwork, and assist with financial assistance programs. Your role will also involve working with patients to understand their medication and referring them to the correct resources when needed.
Key Responsibilities
- Enter patient demographics, prescription information, and insurance data for order processing
- Verify patient insurance information and assist with prior authorizations
- Contact insurance carriers on behalf of patients
- Assist patients with enrollment into copay assistance programs
- Demonstrate adherence to company, state, and federal policies, laws, and regulations, including HIPAA
- Maintain a clean and organized work environment
- Have knowledge of service and business metrics
- Assist in executing company initiatives and programs
- Contact physician offices as needed
- Report errors, omissions, and incidents to pharmacists
- Execute Medication Therapy Management for the company through competency in MTM platforms
- Maintain productivity rates and meet quality expectations
About Us
Giant Eagle is a family of diverse and talented Team Members who share a passion for delivering exceptional customer experiences. We strive to create a nurturing environment that offers opportunities for growth and development. Our commitment to caring and family values makes us a top workplace in the Greater Pittsburgh, Cleveland, Columbus, and Indianapolis areas.
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