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Sales and Service Representative

7 days ago

Toledo, Toledo, United States AAA Mid Atlantic Full time

We are seeking an experienced Retail Sales Associate to join our dynamic team at AAA Mid Atlantic. As a key member of our team, you will be responsible for delivering exceptional service to our members while promoting AAA products and services.

Responsibilities:
  • Sales and Marketing: Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
  • Customer Service: Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
  • Travel Planning: Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and triptiks.
Requirements:
  • Sales Experience: Bring a minimum of six (6) months of sales and customer service experience to the table, demonstrating your ability to drive results and exceed expectations.
  • Communication Skills: Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
  • Tech Proficiency: Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
  • Education: A high school diploma or equivalent is required.
  • Criminal Background Check: Pass a satisfactory background check, including a review of your employment history and any past convictions.
Compensation and Benefits:
  • Salary: $45,000 - $65,000 per year based on experience and location.
  • Bonuses and Incentives: Earn bonuses and incentives for meeting and exceeding sales targets.
  • Health Insurance: Receive medical, dental, vision, and prescription coverage for you and your family.
  • Tuition Reimbursement: Pursue further education and training with our tuition reimbursement program.
  • 401(K) Plan: Contribute to your retirement savings with our company-matched 401(K) plan, up to 7%.