Banking Operations Specialist

3 days ago

Berlin, New Jersey, United States TD Bank Group Full time
Job Title: Banking Operations SpecialistJob Summary:

TD Bank Group is seeking a highly motivated Banking Operations Specialist to join our team in Berlin, New Jersey. This role plays a crucial part in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency.

Responsibilities:
  • Execute TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store.
  • Perform customer transactions, including deposits, withdrawals, loan, and safe deposit box payments efficiently.
  • Process cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy.
  • Respond to and resolve customer inquiries and concerns using standard procedures and escalating to management as necessary.
  • Engage in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately.
  • Understand customer preferences with banking (when and how they want) and educate customers on self-service/digital options that meet their needs.
  • Act as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions.
  • Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management.
  • Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer.
  • Verifies customers' identities by following customer authentication policies & procedures.
  • Balances cash drawers Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary.
  • Adheres to safe deposit box procedures/operations and guidelines.
  • Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times.
  • Accountable for ensuring confidential customer information is securely stored throughout the day.
  • Understands the importance of and follows dual control.
  • Follows all security and audit measures to minimize potential loss.
  • Utilizes bank tools and processes to detect, address, and prevent fraud.
Requirements:
  • High school diploma or GED.
  • 6 months work-related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience.
  • Ability to work during operating hours to include weekends, evenings, holidays as scheduled.
  • Demonstrated Customer Service skills preferred.
  • Strong organizational skills.
  • Detail-oriented.
  • Ability to function in a fast-paced and changing environment.
  • Excellent communication skills with ability to be concise, clear, and consistent.
Salary:

The estimated salary for this role is $25.50 USD per hour, based on industry standards and location. The base pay may vary based on the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Benefits:

TD Bank Group offers a comprehensive Total Rewards package, including base salary, variable compensation/incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits, and career development opportunities.

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