Banking Operations Specialist
3 weeks ago
TD Bank Group is seeking a highly motivated Banking Operations Specialist to join our team in Berlin, New Jersey. This role plays a crucial part in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency.
Responsibilities:- Execute TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store.
- Perform customer transactions, including deposits, withdrawals, loan, and safe deposit box payments efficiently.
- Process cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy.
- Respond to and resolve customer inquiries and concerns using standard procedures and escalating to management as necessary.
- Engage in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately.
- Understand customer preferences with banking (when and how they want) and educate customers on self-service/digital options that meet their needs.
- Act as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions.
- Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management.
- Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer.
- Verifies customers' identities by following customer authentication policies & procedures.
- Balances cash drawers Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary.
- Adheres to safe deposit box procedures/operations and guidelines.
- Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times.
- Accountable for ensuring confidential customer information is securely stored throughout the day.
- Understands the importance of and follows dual control.
- Follows all security and audit measures to minimize potential loss.
- Utilizes bank tools and processes to detect, address, and prevent fraud.
- High school diploma or GED.
- 6 months work-related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience.
- Ability to work during operating hours to include weekends, evenings, holidays as scheduled.
- Demonstrated Customer Service skills preferred.
- Strong organizational skills.
- Detail-oriented.
- Ability to function in a fast-paced and changing environment.
- Excellent communication skills with ability to be concise, clear, and consistent.
The estimated salary for this role is $25.50 USD per hour, based on industry standards and location. The base pay may vary based on the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
Benefits:TD Bank Group offers a comprehensive Total Rewards package, including base salary, variable compensation/incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits, and career development opportunities.
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