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Senior Operations Watch Officer

2 months ago

Sierra Vista, Arizona, United States DirectViz Solutions Full time
About the Role

We are seeking a highly skilled Senior Operations Watch Officer to join our team at DirectViz Solutions. As a key member of our Cyber Operations Center, you will be responsible for the 24/7 technical oversight of our complex operations, ensuring the availability and security of our network.

Key Responsibilities
  • Monitor and track outages affecting our managed assets, ensuring timely resolution and minimal customer impact.
  • Make sound decisions regarding cyber operations, service delivery, and incident response, facilitating resolution on critical events.
  • Ensure situational awareness and proper prioritization of IT incidents, assigning resources as needed to ensure operational impact is understood.
  • Manage Authorized Service Interruptions (ASI) for our CONUS Network, ensuring accurate reporting to senior leaders and higher headquarters.
  • Provide prompt incident response and conformance to organizational processes and service level targets (SLT).
  • Monitor cyber assets using multiple tool sets to ensure the Army's CONUS network is available and secure.
  • Identify issues and anomalies within the network, exercising personnel call-out procedures to react to alerts and other network events requiring emergency response.
  • Review Commander's Critical Information Reports (CCIR) for technical accuracy prior to distribution to the CONUS Theater.
  • Serve as the subject matter expert regarding policy and procedure in the RCC-C cyber environment, remaining acutely aware of changes within the environment.
  • Act as the senior contract team member after core duty hours, making decisions on behalf of senior leadership in their absence.
Qualifications
  • Current Secret Clearance
  • HS +6 years' experience or AA/AS +4 years' experience or BA/BS +2 years' experience
  • 2+ years' experience in military operations (IE: NETOPS/G3/S3/S6)
  • Strong verbal and written communication skills
  • Excellent people and phone skills
  • Ability to prioritize and multi-task
  • Experience with Microsoft Office products
  • Willingness to work flexible schedule (rotating shift work)
  • Positive, focused, and engaging team player
  • Highly organized and adaptive to change
  • Understanding of the Army missions and how IT contributes to the delivery of products or services supporting those missions
  • Ability to interact professionally with all levels of Army customers/organizations (verbal and written)
  • Basic overall IT knowledge
Preferred Qualifications
  • Information Technology Infrastructure Library (ITIL) Foundations V4
  • IT operations experience at the Brigade level or higher
  • Attention to detail and ability to remain calm under pressure
Physical and Mental Qualifications
  • Maintain awareness during scheduled working hours
  • Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard)
  • Able to lift up to 15 pounds
  • Excellent verbal and written communication; good command of the English language
  • Execute tasks independently and work as a team
  • Learns and remembers routine tasks
  • Strong organizational, grammar, business correspondence, and self-management skills
  • Candidates must be able to perform the essential functions of the position satisfactorily