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Recovery Specialist

1 month ago

Lombard, Illinois, United States Credit Union 1 Full time
Job Summary

Credit Union 1 is seeking a skilled Recovery Collector to join our team. As a key member of our collections team, you will be responsible for conducting research to create comprehensive records to assist outside counsel or third-party collectors in the recovery of losses for Credit Union 1 while ensuring compliance with relevant laws and regulations.

Key Responsibilities
  • Conduct research to create comprehensive records to assist outside counsel or third-party collectors in the recovery of losses for Credit Union 1.
  • Support the department on daily payment processing and email or mail correspondence.
  • Perform various activities delegated by the Sr. Recovery Collector or Recovery Manager.
  • Maintain professional relationships with outside counsel and third-party collectors to accurately update ongoing recovery matters.
  • Respond to emails and calls by assisting internal departments and members.
  • Track invoices from outside counsel and keep records of paid items.
  • Manage and process payments received for ongoing recovery accounts.
  • Aid in the resolution of ChexSystems disputes.
Requirements
  • Minimum two years of collection experience, preferably in banking or a related field.
  • Requires a high school diploma.
  • Must have good interpersonal and communication skills.
  • Must be self-motivated, organized, and detailed.
  • Experience with Word, Excel, social media, and general research on the internet.
  • Ability to act with integrity, professionalism, and strict confidentiality.
What We Offer
  • Excellent benefits packages, including medical, dental, and vision insurance.
  • 401(k) retirement and profit-sharing plan.
  • Tuition reimbursement for approved courses.
  • Free Employee Assistance Program (EAP).
  • Livongo Diabetes Management Program.

Credit Union 1 is committed to the success and professional development of our employees. We offer a dynamic and supportive work environment that encourages growth and collaboration.