Retail Sales Associate

7 days ago

Tampa, Florida, United States Tapestry Full time
About the Role: As a Retail Sales Associate with Tapestry, you will be an integral part of our store's success and efficiency. This demanding role requires direct attention to our brand commitment when servicing customers and driving results.

The ideal candidate will uphold Coach's Service and Selling Models, create a positive first impression, build on-going customer relationships through a personalized experience, and leave a lasting impression.

Sales Floor Responsibilities:
  • Understand organizational objectives and make decisions that align with Company priorities.
  • Take ownership and commit to delivering results while remaining aware of personal and store metrics.
  • Create short- and long-term strategies to achieve personal metrics and performance goals.
  • Take ownership of personal survey results and create plans to improve and overcome areas of opportunity.
  • Represent Coach as a brand ambassador.
  • Demonstrate Coach's Selling and Service expectations at all times.
  • Understand changes in local market impacts and support local sales strategies and tactics.
  • Drive business through sales strategies, clienteling, sourcing new customers, and maintaining relationships.
  • Create positive impressions with customers by bringing best self to work.
  • Build credibility and trust as a fashion advisor by communicating fashion awareness and competition knowledge.
  • Provide in-depth product knowledge, including features, benefits, current offerings, and overall product value.
  • Remain aware and communicate current pricing and promotional strategy to customers.
  • Discuss product features and leverage cross-selling skills and abilities.
  • Cross-sell beneficial product add-ons relating to customer shopping needs.
  • Sensitive to customers' needs and tailor approach by reading cues.
  • Attend to unique shopping needs of each customer.
  • Work with multiple customers simultaneously and break away as needed.
  • Follow up with customers consistently and genuinely to influence/close the sale.
  • Flex personal selling techniques to contribute to overall store financial results.
  • Build lasting and loyal relationships with customers.
  • Leverage Coach's tools and technology for relationship building and clienteling efforts.
  • Create enthusiasm and positivity for shared vision and mission.
  • Promote team selling environment.
  • Foster teamwork, trust, and collaboration with internal and external customers.
  • Remain solution-oriented and adaptable to changing business and store needs.
  • Welcome feedback and adapt behaviors as needed.

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