Senior Customer Service Manager

3 weeks ago


Richfield, North Carolina, United States Food Lion Full time
About the Role

At Food Lion, we are seeking an experienced Senior Customer Service Manager to join our team. As a key member of our leadership team, you will be responsible for providing exceptional customer service and ensuring that our customers have an outstanding shopping experience.

Job Summary

The Senior Customer Service Manager will oversee the management of our front-end operations, including supervising associates, maintaining customer awareness, and ensuring compliance with company policies and regulations.

Responsibilities:
  • Supervise and manage a team of customer service representatives to ensure excellent customer service and achieve business goals.
  • Maintain a high level of customer awareness and promote a positive shopping environment.
  • Serve as a model for customer service excellence and provide coaching and feedback to associates.
  • Ensure that front-end schedules are written to provide exceptional customer service and meet business needs.
  • Understand and follow company policies and procedures, including those related to customer service, safety, and security.
  • Ensure compliance with local, state, and federal regulations.
Requirements:
  • Bachelor's degree in Business Administration or related field preferred.
  • Minimum 3-5 years of experience in customer service management or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to lead and direct others.
  • Physical demands include standing 100% of the time, frequently walking short distances, and using hands to handle currency and operate equipment.
Benefits:
  • Competitive salary: $65,000 - $80,000 per year, based on location and experience.
  • Opportunities for career growth and professional development.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) retirement plan.


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