Sales and Customer Experience Specialist
3 days ago
At Knitwell Group, we strive to create a modern and feminine clothing brand that empowers women to find their authentic self-expression. Our mission is to provide exceptional customer service and experience through relationship building, style, and product information.
Position OverviewThe Sales Associate will drive revenue by providing clients with exceptional services through relationship building, sharing style/product information, and presenting a clean and safe store environment. The ideal candidate will consistently achieve individual goals, which support store goals.
Key Responsibilities- Embody our values and set an example through behaviors, ensuring compliance with all ANN INC. practices and procedures.
- Assist in the preparation for inventory and maintain a safe work environment, reporting any potential hazards to management.
- Demonstrate a desire to be learner responsible and navigate ANN INC. computer learning systems.
- Provide excellent client service by anticipating needs, exceeding expectations, and adhering to ANN INC. service experience standards.
- Acknowledge, interact, and build relationships with clients, creating loyalty and having the ability to multi-task while servicing internal and external clients.
- Complete opening/closing procedures and tasks, including replenishing merchandise, recovering the store, and processing shipments.
- Maintain an organized and accessible work area, adhering to Loss Prevention practices and being aware of potential incidents.
- Perform register transactions quickly and efficiently, using Distributed Order Maintenance (DOM's) and StyleFinder to locate product for clients.
- Operate phone, answering calls with an appropriate greeting, transferring, and placing calls on hold.
This salary range is based on national averages for similar positions in the retail industry, considering factors such as location, experience, and qualifications.
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