Senior Quality Assurance Specialist

4 weeks ago

Madison Heights, Michigan, United States Autokiniton Full time
Job Summary

We are seeking a highly skilled Senior Quality Engineer to join our team at Autokiniton. As a Senior Quality Engineer, you will be responsible for ensuring the highest quality standards are met in our production processes.

Key Responsibilities:

  • Act as liaison between customer, sales, and production facilities across the platform.
  • Plan and coordinate the production of client jobs to achieve the objectives of the service agreement.
  • Apply knowledge of customer's business needs to build solid customer relationships and provide consulting services.
  • Communicate requirements to internal or external production/service providers.
  • Provide solutions, develop pricing, and provide original/revised job requirements to Planning.
  • Partner with Sales to develop and execute on strategic customer plans and build contract provisions.
  • Manage high-profile, complex, and/or major accounts across multiple plants and/or external providers.
  • Oversee the production process from point of sale until final delivery of customer's product.
  • Review customer requirements for adherence to platform capabilities and provide efficient and economical production alternatives.
  • Enter orders into production, and issue and revise instructions for manufacturing.
  • Coordinate the delivery of customer-supplied and other production materials across the platform.
  • Maintain active communication with and provide job status updates to customer, sales, and manufacturing.
  • Facilitate the resolution of production-related problems and conduct appropriate service recovery process.
  • Provide leadership, career development, and procedural assistance to junior Account Specialists.

Requirements:

  • Bachelor's degree in a discipline related to functional work or role.
  • 5+ years of relevant work experience or demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.
  • Able to apply broad work experience and knowledge when analyzing complex problems.
  • Must be able to consistently identify critical elements, variables, and alternatives to develop solutions.
  • Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions.
  • Able to communicate clearly and courteously with those who need to know of decisions/actions/problems.
  • Able to apply excellent business acumen and collaborative skills when resolving problems.
  • Able to apply excellent functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments.
  • Able to apply expertise in all the tools or applications used to complete work assignments.
  • Able to mentor junior level team members in the use of tools and/or systems in the position.
  • Requires excellent communication skills with ability to state messages in a clear manner by using language that is easy for others to understand.
  • Able to explain programs policies and procedures in language that is understood by others.

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