Medical Support Assistant

6 days ago


Hawaii, United States Military Treatment Facilities under DHA Full time
About the Position:

This role is located at Military Treatment Facilities under DHA in various departments. The selected candidate will be responsible for coordinating and scheduling patient appointments with various clinics or at other medical treatment facilities. Additionally, they will resolve complaints of a local administrative nature and refer other complaints to appropriate authorities. The Medical Support Assistant will also be responsible for entering, manipulating, and/or retrieving information and data from various automated systems. This position may require work to provide coverage on evenings, weekends, holidays, or special situations. The selected candidate must have a mandatory seasonal influenza vaccination requirement and a Temporary Duty (TDY) or business travel requirement of 5% of the time. A typing proficiency of at least 40 words per minute (WPM) is also required.

Specialized Experience:

One year of specialized experience which includes experience maintaining and monitoring patient appointment schedules; and resolving problems through discussion with patients voicing a complaint. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

Education:

Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. institution. One year trial/probationary period may be required. Direct Deposit of Pay is required. Recruitment or relocation incentives MAY be authorized for highly qualified candidates, if eligible. Salary includes applicable locality pay or Local Market Supplement.

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