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Lending Quality Assurance Analyst
2 months ago
Quality Review Specialist
We are seeking a dedicated professional to become part of an innovative financial cooperative. This role is integral to our mission of assisting members in effectively managing their finances and achieving their financial aspirations while contributing to the stability of our communities.
As a non-profit financial institution, Town & Country actively supports various charitable initiatives that resonate with our members and the communities we serve. Our commitment extends beyond financial contributions; we engage in meaningful community projects with organizations such as Habitat for Humanity and the Maine Cancer Foundation.
Key Responsibilities
Building strong relationships with our members and delivering exceptional service is paramount at Town & Country FCU. The Quality Review Specialist plays a crucial role within the Consumer Lending division.
The responsibilities of the Quality Review Specialist include:
- Assessing documentation to ensure lending officers adhere to established lending authority guidelines, confirming compliance with banking regulations, and verifying that all necessary documents are collected.
- Identifying discrepancies in loan applications and articulating deficiencies; collaborating with underwriters and lenders to rectify issues and tracking loan errors for reporting to the VP of Consumer Lending to mitigate risks and enhance performance.
- Overseeing loan submissions to guarantee all loans undergo quality review. Engaging with lenders regarding any missing loans and reporting any delays in submissions to the VP of Consumer Lending.
Qualifications
1-3 years of relevant experience in a similar role. High school diploma or GED required. Familiarity with various lending aspects, including real estate, commercial, and consumer loans. Proficient in spreadsheet and word processing software. Strong communication skills are essential.
Interpersonal Skills
This position involves significant interaction with colleagues and external parties, focusing on conflict resolution, relationship building, and fostering cooperation. Discussions often require a high level of confidentiality and discretion, necessitating diplomatic communication skills.
Physical Demands
The physical requirements outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. If an employee requires reasonable accommodation due to a disability, they should notify their supervisor or human resources.
• Inputting and retrieving information on a computer.
• Presenting information to individuals or groups.
• Communicating effectively in person or via electronic devices.
• Creating documents and reports using various means.
• Manipulating objects of varying sizes and weights, requiring fine motor skills.
• Locating and identifying information, often in small print.
• Reading information, frequently in small print.
• Sitting at a desk for extended periods.
• Repetitive hand and arm motions while using a computer.
• Lifting up to 25 lbs.
Benefits
Comprehensive medical (HSA), dental, vision, mental health support, parental leave, vacation, holidays, 401K, base salary plus commission, profit sharing, tuition reimbursement, corporate logo wear, discounts on credit union products, and additional perks.
