Customer Operations Representative

3 weeks ago


Virginia Beach, Virginia, United States Haulotte US Full time
Job Description

Haulotte USA is seeking a highly skilled Customer Operations Representative to join our team As a key member of our customer support team, you will be responsible for interacting with independent reps and territory managers to place and track sales orders. Your excellent communication skills and ability to build rapport with clients will be essential in providing exceptional customer service.



Responsibilities:

  • Place and track sales orders using our database to ensure accurate and timely fulfillment.
  • Collaborate with territory managers to facilitate orders, including quotations, finance documents, and product information.
  • Provide support to customers on daily operational matters, ensuring their needs are met and issues are resolved efficiently.
  • Mine large datasets to extract relevant information and create visualizations to summarize findings.
  • Maintain data integrity through governance activities in Salesforce.
  • Provide territory managers with backlog, order intake, and order shipped weekly using information extracted from our database.
  • Identify opportunities to increase efficiency and enhance company goals.



Qualifications:

  • Previous experience in customer service, sales, or related fields.
  • Ability to build rapport with clients and provide exceptional customer service.
  • Strong organizational, time management, and analytical skills.
  • Proficient in MS Excel and ability to create visualizations.
  • Ability to work independently and collaboratively in a fast-paced environment.



Experience:

  • Associated or Bachelor's degree in Business Administration or related field.
  • Minimum 3 years of customer service experience with a manufacturer.
  • Proficient in MS Excel and Pivot tables.



About Haulotte USA:

  • Haulotte USA is a leading manufacturer of aerial products, providing reliable and efficient solutions to meet the diverse needs of our customers.
  • We celebrate over 1900 dedicated Haulotte employees globally.
  • Our wide range of aerial lift equipment provides solutions to meet the diverse needs of our customers.


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