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Senior Spa Therapist

2 months ago

Coral Gables, Florida, United States Biltmore Hotel Full time
Position Overview

Deliver exceptional massage and body therapy services to all Spa patrons. This role necessitates unwavering compliance with departmental policies and procedures as outlined in the Biltmore Standard Operating Procedures (BSOP's).

Key Responsibilities

Therapist Duties:
  • Administer Spa services to guests promptly, courteously, and efficiently, adhering to Biltmore Standards and Protocols alongside Leading Hotel Standards.
  • Guide Spa guests to and from treatment areas, addressing any immediate needs during their visit.
  • Provide information in response to inquiries and assist in coordinating all guest service requests.
  • Market and sell Spa retail merchandise.
  • Participate in all training sessions and meetings organized by the Spa.
Lead Therapist Duties:
  • Assist in the training of new therapists regarding treatments, protocols, and standards.
  • Support the Spa Supervisor and Lead Spa Concierge in educating the Concierge team on the benefits and key selling points of each treatment.
  • Conduct evaluations and audits on treatments.
  • Monitor weekly inventory of supplies and prepare necessary purchase orders for the department.
  • Inspect treatment rooms and compile a weekly report on their condition, noting therapists who do not adhere to room setup protocols.
  • Help with staff scheduling to optimize service availability.
  • Coordinate vendor meetings, training sessions, and incentives (under the supervision of the Operations Manager).
  • Assist with additional administrative tasks and assignments as requested by management.
  • Collaborate with other spa departments to ensure guest satisfaction.
  • Inspect treatment rooms and prepare a weekly report on their condition, noting therapists who do not adhere to room setup protocols.
Team Lead Responsibilities
  • Support management in conducting internal audits of all Leading Hotel Standards for their specific department.
  • Attend all Biltmore Team Lead meetings led by the Training & Development Manager.
  • Complete the department's audit quota weekly/monthly as assigned by the Department Head and Training & Development Manager.
  • Assist managers/supervisors in creating and maintaining up-to-date department training manuals and training both new and existing staff.
Qualifications

Education and Experience
  • Education: High School Diploma required.
  • Experience: Minimum of two years in a similar role within the Spa industry.
Skills
  • Must be able to:
  • Communicate effectively in English (speaking, reading, writing).
  • Perform accurate mathematical calculations.
  • Provide clear communication and directions.
  • Execute job functions with attention to detail, speed, and accuracy.
  • Prioritize and organize tasks efficiently.
  • Maintain composure, resolve issues using sound judgment.
  • Follow instructions thoroughly.
  • Understand and respond to guest service needs.
  • Work collaboratively with colleagues as part of a team.
  • Operate with minimal supervision.
  • Maintain confidentiality of guest information and relevant resort data.
  • Utilize a computer keyboard and possess basic typing skills.
  • Exhibit moderate to advanced computer proficiency.
  • Adapt to a dynamic and constantly changing work environment.
  • Demonstrate multitasking abilities.
Physical Requirements
  • Must be able to:
  • Move, lift, carry, push, pull, and place objects weighing up to 20 pounds without assistance.
  • Stand, sit, or walk for extended periods or an entire work shift.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Use, carry, and operate all necessary office equipment with finger dexterity.
  • Communicate effectively with employees, managers, subordinates, and guests through verbal communication, hearing, and visual acuity.
  • Visually focus on a computer for extended periods.
  • Adapt to moderate temperatures in the hotel, as climate control is managed by hotel systems. Most tasks are performed indoors.
Success Factors
  • Team Player: Collaborates effectively within the team and across departments.
  • Guest Focused: Anticipates guest needs and demonstrates sensitivity to diverse cultures.
  • Delivers Excellence: Exhibits energy and urgency in work; seeks efficiency.
  • Composed: Maintains calm under pressure and handles unexpected situations with maturity.
  • Trustworthy: Demonstrates reliability and a high level of personal integrity.
  • Effective Time Management: Prioritizes tasks effectively and completes them efficiently.
  • Active Listener: Practices attentive listening and can restate others' opinions accurately.
Licenses or Certifications
  • Must possess a valid Florida State Massage license.
Standard Specifications

Requirements represent minimum levels of knowledge, skills, and abilities necessary for successful job performance. Some requirements may exclude individuals posing a direct threat to health and safety.

This job description is not exhaustive and may be subject to periodic changes. The employee may be required to perform additional job-related duties as assigned by their supervisor.

Due to the nature of the hospitality industry, employees may be required to work varying schedules, including overtime, weekends, and holidays.

Employees must adhere to Biltmore Hotel policies, including Equal Opportunities policies, and maintain awareness of Fire and Health & Safety Regulations.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Grooming Standards

All employees are expected to maintain a neat, clean, and well-groomed appearance in accordance with Biltmore Hotel standards.