RMM Implementation Solutions Expert

4 days ago


Fort Collins, Colorado, United States Switch Consulting Full time

At Switch Consulting, we're seeking a highly skilled RMM Implementation Consultant to drive transformation in Managed Service Providers (MSPs). As an expert in Remote Monitoring and Management (RMM) tools, you'll play a vital role in guiding clients through the entire lifecycle of RMM tool implementation, including system setup, configuration, and customization.

About the Role

This is an excellent opportunity for a tech-savvy professional with a strong background in RMM tools to join our dynamic team. You'll leverage your deep understanding of the ConnectWise suite of products to facilitate the transition from ConnectWise Automate to ConnectWise RMM, assist clients in understanding and creating scripts within the ConnectWise RMM product, and deliver regular server reviews to ensure optimal system stability.

Responsibilities
  • Guide clients through the entire lifecycle of RMM tool implementation.
  • Leverage your expertise in RMM tools to facilitate the transition from ConnectWise Automate to ConnectWise RMM.
  • Assist clients in understanding and creating scripts within the ConnectWise RMM product.
  • Deliver regular server reviews to ensure optimal system stability.

You'll also offer strategic guidance on patching configuration, conduct comprehensive reviews to ensure best practices are in place, foster effective relationships with clients, and collaborate with internal teams to enhance our service offerings and contribute to our knowledge base.

Requirements
  • Proven experience in RMM tools, specifically in implementing and managing these platforms.
  • Familiarity with the ConnectWise suite of products is highly desirable.
  • Strong knowledge of scripting, with a focus on ConnectWise RMM scripting.
  • Excellent critical thinking skills with a strong customer service orientation.
  • Exceptional verbal and written communication skills.
  • Ability to work effectively both independently and as part of a team.
  • Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience.

The estimated salary for this position is $80,000 - $100,000 per year, depending on location and experience. If you're enthusiastic about making a meaningful impact in the MSP landscape, we'd love to hear from you.



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