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Field Service Technician
2 months ago
Position: Service Technician
Salary: $15-25/Hour (Based on experience)
Reporting To: Service Manager
The role of the Service Technician encompasses three primary responsibilities: Team Development, Customer Service, and Financial Performance. Each responsibility requires distinct skills and varying time commitments, all of which are vital to the success of the Bortnick Tractor Sales team.
Team Development- Ensures a tidy, organized, and safe workspace.
- Operates efficiently by seeking new assignments when current tasks are completed or cannot proceed.
- Assembles new machinery for display and delivery, completing a Pre-Delivery Inspection (PDI) on new units using the established checklist.
- Continuously updates knowledge and skills related to product lines as modifications occur.
- Completes other related tasks as directed.
- Conducts repair and maintenance tasks on equipment according to schedules provided by the Service Manager.
- Maintains the cleanliness of customer equipment, aiming to surpass customer expectations.
- Advises the Service Manager on any additional repair or maintenance needs as they arise.
- Informs the Service Manager of any anticipated delays, additional work requirements, or necessary parts.
- Tracks all time and materials utilized during service.
- Aims to meet performance targets established by the Service Manager.
