Hospitality Service Representative
2 months ago
Innisfree Hotels is dedicated to creating an inclusive environment that values each employee and encourages open communication.
Hampton Inn Jekyll Island
As a Hospitality Service Representative, you will be the initial point of contact for guests, embodying the welcoming spirit of our establishment.
Key Responsibilities include the following. Additional tasks may be assigned.
- Approach all guest and team interactions with a friendly and service-oriented attitude, maintaining a positive demeanor.
- Foster a supportive work atmosphere by calmly addressing and resolving conflicts.
- Adhere to scheduled attendance requirements, which may vary based on property needs.
- Uphold high standards of personal appearance and grooming, including wearing the designated uniform and name tag.
- Welcome guests upon arrival, ensuring they feel valued, while consistently applying the 5/10 rule.
- Facilitate the check-in and check-out processes, manage room assignments according to guest requests and reservations, and assist with booking or canceling reservations as necessary, including processing payments.
- Coordinate special services for guests, which may involve making or canceling reservations, arranging transportation, providing directions, or delivering surprises for special occasions.
- Protect revenue by following established credit and inventory control procedures, including obtaining necessary approval codes for cash and card transactions.
- Monitor guest accounts to ensure compliance with hotel credit policies and verify the accuracy of registration details.
- Comply with hotel protocols regarding cash handling and deposit procedures.
- Effectively manage and de-escalate conflicts or challenging situations with guests.
- Maintain a clean and safe work environment, promptly reporting any safety concerns to management.
- Execute any other responsibilities as directed by management.
- High school diploma or equivalent is required.
- A minimum of 1 year of experience in customer service is necessary, preferably within the hospitality sector.
- Ability to interpret various instructions provided in written, oral, or scheduled formats.
- Proficiency in reading, writing, and speaking English to effectively communicate with guests and colleagues.
- Familiarity with reservation and point-of-sale systems is advantageous.
- Competence in using computers and knowledge of relevant software is preferred.
- Must possess strong multitasking abilities and attention to detail.
- Team-oriented mindset is essential.
- Capability to work independently with minimal supervision in a highly autonomous role.
As a rapidly growing company, we seek team members who embrace challenges, take on responsibilities, and appreciate our culture as we move towards future growth.
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