Night Auditor

Location: Residence Inn Scranton, 947 Viewmont Drive, Scranton, Pennsylvania 18519

Overview: We are seeking a detail-oriented Night Auditor to join our team at Residence Inn Scranton. As a Night Auditor, you will be responsible for reconciling all hotel cashier transactions, reviewing and compiling management reports, and ensuring the accuracy of guest billings and city ledger transactions.

• Reconcile all hotel cashier transactions and ensure accuracy of guest billings and city ledger transactions.
• Review and compile management reports on a timely basis.
• Perform guest services functions as required, including check-in, check-out, switchboard operation, and reservations.
• Audit and reconcile financial and statistical reports.
• Prepare and distribute necessary daily reports according to hotel standards.
• Audit and reconcile all Front Desk and Food & Beverage Cashiers work.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Prioritize job functions to meet deadlines and ensure accuracy of all numbers reported.
• Input and update financial information into corporate communications network.
• Perform daily, weekly, monthly, and annual data processing system functions as required.
• Keep management informed of any unusual operational or financial events and/or deviations from policies or procedures.
• Ensure overall guest satisfaction.

• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
• Guest Service Experience preferred.
• Computer knowledge/skills required.
• Flexible and long hours sometimes required.
• Sedentary work, exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Late/Overnight shift.
• Maintain a warm and friendly demeanor at all times.
• Effective communication skills, both verbally and written, with all levels of employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards.
• Maintain high standards of personal appearance and grooming.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Ability to cross-train in other hotel-related areas.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.