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Veterinary Service Specialist
2 months ago
Patterson Company LLC is seeking a highly skilled and experienced professional to join our team as a Veterinary Service Specialist. As a key member of our team, you will be responsible for providing senior-level onsite repair, installation, and maintenance of dental products. Your expertise will be invaluable in ensuring the smooth operation of our equipment and providing exceptional customer service.
Key Responsibilities- Provides senior-level onsite repair, installation, and maintenance of dental products
- Acts as a lead or main technical field contact for other departments needing assistance
- Serves as a technical contact for assistance with the training and ongoing technical support for other technicians, sales staff, and administrative staff
- Follows manufacturer guidelines relative to the repair of devices
- Inventory Management: Determines parts, supplies, or tools needed to complete service requests
- Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment
- Manages vehicle inventory and restocks as necessary
- Returns defective modules, assemblies, or parts to the local office and labels items
- Ensures proper vehicle maintenance guidelines and safe driving habits are followed
- Installs and/or repairs dental equipment to meet manufacturer's specifications
- Provides technical support after initial installation of equipment, PC software, and hardware
- Ensures that service commitments are met within standard response times
- High school diploma or equivalent
- Must maintain a valid driver's license and good driving record
- 9+ years of experience in a dental/medical environment
- Microsoft Certified Systems Engineer (MCSE) certification or MCP
- Experience with peripherals such as printers, backups, scanners, and modems
- Carpentry/plumbing/heating/electricity/electronics-related experience
- Computer skills in Windows-based programs
- Ability to travel in a vehicle for several hours in a day with occasional overnight stays
- Associate degree in a computer-related field or equivalent
- Technical training in Bio-Med/electronics or related technical field
- Experience in computer repair
- Experience in category five cabling
- Experience in TCP/IP networking
- Excellent verbal and written communication skills
