ServiceNow Architect

Bristol Myers Squibb is a global biopharmaceutical company that is committed to transforming patients' lives through science. We are seeking a highly skilled ServiceNow Architect to join our team and help us accelerate our ability to serve patients around the world.

• Design, develop, and maintain the ServiceNow technical architecture of the ServiceNow platform.
• Collaborate with stakeholders, business analysts, and IT teams to understand requirements and implement solutions that enrich the platform and enhance the user experience.
• Implement and communicate best practice principles for architecture and integration, ensuring they are well-documented and followed by developers, administrators, and 3rd-party vendors.
• Work closely with cross-functional teams to deliver ServiceNow solutions.
• Support ServiceNow architecture and lifecycle management for new and existing ServiceNow integrations.
• Collaborate with product owners and stakeholders to ensure requirements are clearly understood and backlog items are prioritized.
• Demonstrate a flexible and adaptive approach to accommodate changing requirements.
• Ensure clear communication and transparency within the team and stakeholders.
• Identify opportunities for new or improved architecture opportunities.
• Identify and implement platform optimization opportunities.
• Collaborate with Quality, Cybersecurity, and Testing teams to ensure the quality and security of the platform and the solutions provided.
• Communicate with business process analysts and stakeholders to identify current and future roadmap and strategies for the platform.

• Degree in Computer Science, Information Systems, or related field, or equivalent work experience.
• 5+ years of experience in ServiceNow development and implementation with an architectural focus.
• Broad exposure to ServiceNow modules (ITSM, ITAM, ITOM, IRM (GRC/TPRM), HRSD).
• Proficiency in ServiceNow platform functionalities, including Service Catalog, Flow Designer, Workflow Editor, Scripting, and Integration Hub.
• Strong analytical and problem-solving skills to troubleshoot and resolve technical issues.
• Excellent communication and collaboration abilities to work effectively with cross-functional teams.
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Experience with ServiceNow integrations.
• Experience with ServiceNow scripting languages.
• Experience with ServiceNow reporting and analytics.
• Experience with Agile development methodologies.
• Experience with ServiceNow performance tuning and optimization.
• Experience with ServiceNow security and compliance.
• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist (CIS) certification is a plus.

Bristol Myers Squibb is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. If you are passionate about transforming patients' lives through science, we encourage you to apply for this exciting opportunity.