Digital Operations Manager

5 days ago


Phoenix, Arizona, United States American Express Full time
Job Overview: As a Digital Operations Manager at American Express, you will lead the way in creating a seamless colleague experience. You will be responsible for managing testing frameworks and incident management across the Oracle Fusion HCM Platform, ensuring efficient, comprehensive, and high-quality delivery. This role requires a seasoned leader with experience in team management, understanding of UAT testing cycles, Agile methodology, and Oracle HCM-MyInfo HCM platform.

Key Responsibilities:
  • Develop end-to-end testing solutions to ensure timely delivery.
  • Collaborate with cross-functional teams to identify testing requirements and prioritize tasks.
  • Establish metrics to measure testing effectiveness and identify areas for process improvements.

Requirements: To succeed in this role, you should have a good understanding of UAT testing cycles, Agile methodology, and Oracle HCM-MyInfo HCM platform. Experience in team management and postproduction or incident management processes is preferred. You should also be able to lead cross-functional projects, deliver timely results, and communicate effectively with stakeholders.

Benefits: American Express offers competitive base salaries ranging from $90,000 to $165,000 annually, bonus incentives, 6% company match on retirement savings plan, free financial coaching, and comprehensive medical benefits. We also offer flexible working models, 20 weeks paid parental leave, and access to global on-site wellness centers. Our enterprise working model provides greater flexibility to colleagues while preserving our unique in-person culture.

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