Travel Consultant

2 weeks ago

Exton, Pennsylvania, United States World Travel Full time

Join World Travel as a Leisure Travel Advisor and take your travel career to the next level.

**Job Summary:**
As a Leisure Travel Advisor, you will be responsible for providing exceptional customer service to clients, researching and resolving travel-related problems, and staying up-to-date on industry requirements and regulations.

**Key Responsibilities:**

* Participate fully as a team member to assist in completing all functions relating to servicing customers
* Research and provide solutions to travel-related problems clients experience
* Keep fully informed about all airline rules and regulations, tariffs (domestic) and other industry requirements and accurately apply this information when making travel arrangements
* Follow World Travel procedures, guidelines, and standards in areas of customer service, building Passenger Name Records (PNRs) and profiles, ticketing, utilization of management information systems, productivity, attendance, and accuracy of work
* Must be able to work under pressure
* Attend staff and training meetings (virtual or in-person) for ongoing updates in the travel industry, office procedures and company updates
* Ensures optimal customer service through effective use of WTI phone systems and following WTI phone standards
* Keep immediate supervisor promptly and fully informed of all potential problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action which may be taken
* Maintain a favorable working relationship with company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness
* Demonstrate strong customer service orientation (internal and external); diplomacy and tact required in contact with clients, vendors, and co-workers; courteous, professional phone manner
* Must work well independently
* Exercise good judgment
* Arrange domestic and international vacation travel including air, car rental, hotel, other ground transportation, transfers, etc.
* Advise client of international travel requirements and concerns (passport, visa, inoculations, etc.)
* Maintain a strong, productive relationship with the client
* Maintain a strong, productive relationship with relevant travel suppliers
* Counsel client on traveler safety considerations, government travel regulations, preferred supplier support, savings opportunities, and logistical routings and options
* Research and resolve en-route traveler service concerns as soon as possible.

**Requirements:**

* High School or equivalent education is required; completion of accredited travel school program and some college is preferred
* 3 -5 years' experience as a travel agent is required; 3-5 years' experience in corporate travel environment preferred
* Proficiency in MS Office preferred particularly Outlook, Word and Excel
* Familiarity with corporate online booking tools is preferred

**About World Travel:**
World Travel is a leading travel company that provides exceptional customer service and travel solutions to clients. We are committed to fostering a cooperative and harmonious working climate that promotes maximum employee morale, productivity, and efficiency/effectiveness.

**How to Apply:**
If you are a motivated and experienced travel professional looking for a new challenge, please submit your application to World Travel. We look forward to hearing from you

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