Fulfillment Shift Lead

2 weeks ago

Cleveland, Ohio, United States DoorDash Full time
About the Role

We are seeking a highly skilled and experienced Fulfillment Shift Lead to join our DashMart Kitchens team. As a key member of our operations team, you will be responsible for overseeing the day-to-day execution of food orders, maintaining culinary standards, and coaching staff to ensure exceptional customer experiences.

Key Responsibilities
  • Manage kitchen processes, safety, cleanliness, quality, and training to improve quality and associated metrics.
  • Lead day-to-day operations, including ordering and receiving from vendors, store product compliantly based on kitchen operating procedures, and preparing customer orders.
  • Contribute ideas to improve our quality and customer experience.
  • Be flexible and assist with operations on the warehouse floor, including inventory receiving, organizing the work area, packing customer orders, and ensuring Dasher pickups go smoothly.
What We Offer
  • Competitive pay with opportunities for pay increases twice a year based on performance.
  • Flexible shifts, including AM/PM/Overnight.
  • Health benefits starting day 1 for full-time employees.
  • Gym membership reimbursement (up to $75/month).
  • Paid time off (PTO) and sick leave.
  • Career advancement opportunities.
  • A dynamic and evolving work environment with opportunities to build new business concepts.
Requirements
  • 3 years of kitchen lead experience in a high-volume kitchen environment, including fast-casual, QSR, and from-scratch restaurants.
  • Ability to obtain and maintain ServSafe certification.
  • Highly organized, with the ability to work well under pressure and execute tasks with speed, accuracy, and attention to detail.
  • Thrives within a team environment.
  • Ability to be on your feet and handle warehouse duties, including lifting up to 40 or 50 pounds (depending on site requirements) with or without accommodations.

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